Frequently Asked Questions from Tenants

Below are some of the most frequently asked questions from our tenants. The information contained here is brief, at any time you require additional explanation you may contact our Client Services department. (Please visit Our Resources page to learn more about CrestCore and how we can help you.)

Tenant Selection Criteria

  • Complete application online
  • Pay application fee of $35 per adult application – all application fees are non-refundable.
  • If multiple applications are received for the same home, we will process all applications in the order they are received until we have an approved applicant
  • All conditions of the application process must be met for applicant to receive an approval
  • Applying for a home does not guarantee its availability
  • A property is still considered available until it is removed from the CrestCore website

Applications:

Each occupant over 18 years of age must complete an application and show valid government issued ID or proof of legal residence status with a visa.

Providing false and /or misleading information are grounds for rejection of an application and loss of any application fee and a basis for termination of the lease if subsequently discovered.

Any co-signers must complete the application process and prove income 4x the monthly rent.

Income Requirements:

Applicants must provide proof of monthly net income equal to a minimum of 3 times the monthly rent. (EXCEPTION: On homes with monthly rent less than $500, applicants must provide proof of monthly net income equal to a minimum of 2 times the monthly rent.)

Income will be verified by one or more of the following as required by management:

    • Pay-stubs for a minimum of the last 30 days for each applicant
    • Self-employed must submit prior years filed tax return for Corporate Rentals.
    • Offer letter from new employer with contact information for verification
    • Official records proving retirement, disability, social security, alimony, pension and or child support benefits etc.
    • NOTE: Unemployment will NOT be considered as proof of income.

 Rental History Requirements:

 If negative rental history (including, but not limited to, evictions, late payments, current, or past outstanding debts to previous landlords, etc.) is found, then application may be denied, or subject to an increased security deposit, at CrestCore’s sole discretion.

If CrestCore is unable to verify rental history, additional documentation may be requested.

Criminal Background & Credit History:

Criminal Background checks will be performed on all applicants.

Applicants with credit scores under 500 or applicants without established credit are subject to Crestcore’s sole discretion to determine if income and background are sufficient to approve the application.

CrestCore may require an increased security deposit for credit scores under 500.

Corporate Applications:

  • Applicants for Commercial properties will be required to provide a copy of their Certificate of Insurance for Commercial General Liability. The limits of such policy must be no less than $1,000,000 dollars and $1,000,000 for each occurrence.

Approval with Conditions:

Applications may be approved with conditions if it is determined that income, credit or rental history requirements are not met. Applicants will be required to pay an additional security deposit

Occupancy Standards:

CrestCore abides by occupancy standards based on 2 persons per bedroom.

Pet Policy:

  • All pets must be disclosed on the application and approved by CrestCore
  • Maximum of 2 pets allowed in a property which accepts pets
  • No pets over 65 lbs or aggressive breeds
  • A $275 non-refundable pet fee will be assessed per approved pet
  • There is a $15 per month per pet fee assessed throughout the lease.

Forms of Payment:

Application fees may be paid online at the time of application or may be paid at the CrestCore leasing office. If paid by money order at the office, the money order needs to have the address of the property you are applying for and you need to let a leasing agent know you have submitted it. No application will be processed until fees are paid.

All deposits and first month’s rent must be made in the form of money order, certified funds and/or cashier’s check or a combination thereof. The security deposit & rent MUST be in two separate forms of payment, i.e. one money order for security deposit and one money order for rent.

PLEASE NOTE: We do not accept cash payments of any kind

Equal Housing Opportunity Statement

We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the nation.

We encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing because of race, color, religion, sex, handicap, familial status, or national origin.

MAINTENANCE AND EMERGENCIES

Maintenance requests should be entered through the tenant’s portal or call into the office mainline. We encourage submitting photos along with requests through your tenant’s portal so that the maintenance staff can determine what the issue is and how to correct it.

Business Hours are 10:00AM to 3:00PM Monday through Friday.

Meetings with Leasing Manager, Collections Manager and Maintenance Manager are by Appointment Only. Please call 385-3119 to request an appointment before coming to the office.

Please be respectful of our office environment and mute cell phones and please do not talk on the phone while in the office. Profanity and being loud will not be tolerated, so please be mindful.

Please refer to #27 MAINTENANCE section of your lease to find a list of tenant responsibilities.

Tenants are responsible for any & all repairs less than $175.

FOR EMERGENCY NUMBERS:

MAINTENANCE: Call 901.385.3119

FIRE: Call 911; Call office at 901.385.3119 to report-please also get a fire department report number

Smell of Gas: Call MLGW at 901.528.4465

SEWER BACK UP: Call City Sewer Department at 901.529.8025

LOCKSMITH SERVICES: If you lose your key or are temporarily locked out of your home, you may do one of the following:

During Business Hours: Call 901.385.3119 to check if office has key. Pick up key at office, if available

After Business Hours: Call Maintenance at 901.385.3119

Click here for online maintenance assistant

PAYMENTS AND PAYMENT LOCATIONS

PAYMENT DUE DATES: Full Rent Payment is due on the 1st day of each month.

Payments Accepted through Pay Near Me (Ace Cash Express and CVS Pharmacy) ACH draft from checking account, credit or debit card (applicable fees apply)

**Please Note: No Cash Payments Will be Accepted in Office**

1. Grace Period: There is a 5-day Grace Period, which means Rent Payment is not late until the morning of the 6th day after the Due Date

2. Late Fee: A 10% of total monthly rent is assessed if Full Rent Payment is not received in Office by the close of Business hours on the 5th day after rent is due.

Please call 901.385.3119 (Payments & Collections) for questions. Please leave a call back number for assistance or inquiries regarding balance and payments information.

Payment Information:

By Phone:

  • 901-385-3119
  • We offer several payment options for your convenience. Please contact us at 901-385-3119 if you have questions about any of these options below.

Online:

Click here for Online Payment assistance

Pay by Mail:

  • 24/7
  • Mail to CrestCore Realty LLC at 4435 Summer Avenue in Memphis, TN 38122

Pay in the Office:

  • CrestCore Realty LLC 4435 Summer Avenue Memphis, TN 38122

Pay using our NightTime Dropbox (24/7):

  • CrestCore Realty LLC dropbox, 4435 Summer Avenue Memphis, TN 38112

Pay by Cash:

  • Ace Cash Express*

 

*Please contact the Payments & Collections Department at 901-385-3119 to obtain authorization to pay by cash at one of our authorized payment locations.