Frequently Asked Tenant Questions

Below are some of the most frequently asked questions from our tenants. The information contained here is brief, at any time you require additional explanation you may contact our Client Services department.

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How Do I Apply for a Home?

Follow these steps:

  • Complete application online.
  • Pay an application fee of $55 per adult application – all application fees are non-refundable.
  • If multiple applications are received for the same home, we will process all applications in the order they are received until we have an approved applicant.
  • All conditions of the application process must be met for the applicant to receive approval.
  • Applying for a home does not guarantee its availability.
  • A property is still considered available until it is removed from the CrestCore website.

Who Must Complete an Application?

Each occupant over 18 years of age must complete an application and show valid government issued ID or proof of legal residence status with a visa. Providing false and/or misleading information are grounds for rejection of an application, loss of any application fee, and a basis for termination of the lease if subsequently discovered. Any co-signers must complete the application process and prove income 4x the monthly rent.

What Are Your Income Requirements?

Applicants must provide proof of monthly net income equal to a minimum of 3 times the monthly rent. (EXCEPTION: On properties with monthly rent less than $500, applicants must provide proof of monthly net income equal to a minimum of 2 times the monthly rent.)

Income will be verified by one or more of the following as required by management:

  • Pay-stubs for a minimum of the last 30 days for each applicant.
  • Self-employed must submit prior years filed tax returns for Corporate Rentals.
  • Offer letter from new employer with contact information for verification.
  • Official records proving retirement, disability, social security, alimony, pension and or child support benefits etc.
    NOTE: Unemployment will NOT be considered as proof of income.
What Are Your Rental History Requirements?

If negative rental history (including, but not limited to, evictions, late payments, current, or past outstanding debts to previous landlords, etc.) is found, then application may be denied, or subject to an increased security deposit at CrestCore’s sole discretion. If CrestCore is unable to verify rental history, additional documentation may be requested.

What Do You Look for in Credit and Criminal Histories?

Criminal Background checks will be performed on all applicants. Applicants with a Credit Score below 500 will be denied.

How Are Corporate Applications Handled?

Applicants for Commercial properties will be required to provide a copy of their Certificate of Insurance for Commercial General Liability. The limits of such a policy must be no less than $1,000,000 dollars and $1,000,000 for each occurrence.

What Does Approval with Conditions Mean?

Applications may be approved with conditions if it is determined that income, credit, or rental history requirements are not met. Applicants will be required to pay an additional security deposit.

What are Your Occupancy Standards?

CrestCore abides by occupancy standards based on 2 persons per bedroom.

What is Your Pet Policy?

All applicants and tenants are required to complete an online application, or Pet Profile, with the details of their pet (photo, breed info, vaccination, and behavioral history) and attest that the information is accurate. The Household Pet Profile fee is an annual fee ($25) paid by the applicant or tenant directly to Pet Screening. All Pet Fees will still be collected by CrestCore.

  • When paying by credit card: $25 per pet profile per year.
  • When paying by ACH: $20 per pet profile per year.
  • Household Pet Profiles are valid for one year upon activation, and they are to be renewed annually. A $5 discount is offered on the renewal fee if the Household Pet Profile is renewed before its expiration date.
  • Assistance Animal Profile and No Pet/Animal Profile: There is no cost associated with these profile types.

All pets must be disclosed on the application and a maximum of 2 pets allowed in a property which accepts pets.

  • No pets over 65 lbs. or aggressive breeds.
  • A $275 non-refundable pet fee will be assessed per approved pet.
  • The Pet approval and Pet Fee is based on the FIDO score that is calculated from their Pet Profile application through https://crestcore.petscreening.com/
What Forms of Payment Do You Accept?

Application fees may be paid online at the time of application. No application will be processed until fees are paid.

All deposits and first month’s rent must be made in the form of a money order, certified funds and/or cashier’s check or a combination thereof. The security deposit & rent MUST be in two separate forms of payment, i.e., one money order for security deposit and one money order for rent.

PLEASE NOTE: We do not accept cash payments of any kind.

Equal Housing Opportunity Statement

We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the nation.
We encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing because of race, color, religion, sex, handicap, familial status, or national origin.

How Do You Manage Maintenance Requests?

We have partnered with Latchel to make maintenance easier. You can reach your home assistance via your dedicated phone number 24/7/365.

  • Call (901) 401-9917 to submit maintenance requests
  • We pick up your maintenance calls in less than 60 seconds, 24/7/365
  • You can also submit your request online: https://app.latchel.com/crestcore-realty/maintenance-request
  • We will triage and troubleshoot your problem over the phone
  • Easily track your maintenance appointments online
  • Confirm when requests have been resolved
  • We recommend bookmarking the Latchel portal website in your mobile browser for easy access to scheduling and updates.

Latchel Tenant Dashboard: https://latchel.com/resident-dashboard-overview/

What If I Need to Meet with my Property Manager?

Meetings with members of the Property Management team are by Appointment Only. Please call 385-3119 to request an appointment before coming to the office.

Please refer to the MAINTENANCE AND CARE section of your lease to find a list of tenant responsibilities.

FOR EMERGENCY NUMBERS:

MAINTENANCE: (901) 401-9917

FIRE: Call 911; Call office at (901) 385-3119 to report the fire. Please get a fire department report number.

Smell of Gas: Call MLGW at (901) 528-4465

SEWER BACKUP: Call City Sewer Department at (901) 529-8025

LOCKSMITH SERVICES: If you lose your key or are temporarily locked out of your home, you may do one of the following:

During Business Hours: Call (901) 385-3119 to check if the office has a key. Pick up the key at the office, if available.
Business Hours: Monday – Friday, 8am – 4:30pm

After Business Hours: Call Maintenance at (901) 401-9917.

What is Your Rent Payment Policy?

Full Rent Payment is due on the 1st day of each month.

**Please Note: No Payments Will be Accepted in Office**

1. Grace Period: There is a 5-day Grace Period, which means Rent Payment is not late until the morning of the 6th day after the Due Date.

2. Late Fee: A 10% of total monthly rent is assessed if Full Rent Payment is not received in Office by the close of Business hours on the 5th day after rent is due.

How do I Make a Rent Payment?

There are a few different ways:

Online:

ACH draft from checking account, credit, or debit card (applicable fees apply)
Click here for Online Payment assistance

Pay by Cash (applicable fees apply):

RentMoney
➢ Log in to your tenant portal and Select Cash (RentMoney) to generate a voucher that will allow you to make a cash payment at Walmart and other retailers near you.

PayNearMe
➢ For Instructions on how to pay via PayNearMe, please click the link below:
CrestCore – PayNearMe Instructions

Tenant Resources

Please call (901) 385-3119 for payment and collections questions. Please leave a call back number for assistance or inquiries regarding balance and payments information.

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Contact Us at CrestCore Realty

We know there may be questions that still have not been answered. If that’s the case, send us a detailed inquiry through your tenant portal and we will respond as soon as we can.

Google
5.0/5
Jun 1, 2024
Google - Cory - CrestCore Realty LLC
I will definitely recommend this company to anyone looking for a house. The process was easy, communication was great and being that I’m a truck driver who is on the road a lot they made it simple with everything being digital. If I could give more stars I could.
Google
5.0/5
May 3, 2024
Google - Shermetra - CrestCore Realty LLC
Fast easy approval,great communication,reasonable priced home in a great area.Highly recommended
Google
5.0/5
May 2, 2024
Google - Denise - CrestCore Realty LLC
My dealings with crestcore realty has been nothing but very pleasing thus far, crestcore realty has been very attentive and pleasant to my requests and concerns shout out to all their all around professionalism
Google
5.0/5
Apr 22, 2024
Google - Jean - CrestCore Realty LLC
Everytime i make a maintenance request they are right on it people are friendly in the offic keep up the goodwork tx jean
Google
5.0/5
Mar 9, 2024
Google - Scott - CrestCore Realty LLC
CrestCore has been a great property management company from the perspective of a landlord, collecting rents, managing collection of back rent owed, dealing with evictions when necessary, getting problems at the properties fixed in a timely manner, performing renovations when a property becomes vacant, getting the property back on the market in a timely manner, and getting new tenants in so the property can generate the income it was intended for. They have great advice when tenants make certain requests and I have to decide on things. They always answer my phone calls and respond to my emails in a timely manner. Thank you Crest Core, for making it relatively easy for me.
Google
5.0/5
Feb 23, 2024
Google - Tiffany - CrestCore Realty LLC
I’ve been renting from Crestcore since September 2019 and I really appreciate this company. I appreciate you all for understanding anytime i may have an issue or a problem . I will continue to recommend Crestcore because it really makes a difference on how rental companies treat their tenants. I’m also grateful for you all for being patient and caring. They will always work with you as long as you communicate with them and be responsible. Some people want to leave negative reviews or comments but this is a GREAT REVIEW with 5 stars! ⭐️⭐️⭐️⭐️⭐️ I appreciate maintenance also for resolving any issues (if any)i may have very quickly. I hope this may help others who are seeking to rent from Crestcore. I thank you all genuinely for everything you’ve done for my family and I. A special thanks to the Collections Department.💙
Google
5.0/5
Feb 20, 2024
Google - Shameika - CrestCore Realty LLC
Crest core approval process was easy and wasn’t difficult to get approved, they had many homes all over Memphis to choose from. Awesome company to rent for. I just have a hard time getting returned phone calls once I have moved, but over all I love my home and it was a relief when I finally found somewhere to move in to that I really liked.
Google
5.0/5
Feb 8, 2024
Google - Tony - CrestCore Realty LLC
Hello neighbors, I just like to say as a very long time home owner down the street from you friendly business men and women. That we are pleased to have CrestCore as a neighbor. I haven't met any of you guys, yet, But, anyway my name is Tony and you all have probably seen me walking in the neighborhood, doctors orders. I noticed some of the staff enjoy the walking a bit on a beautiful day. I think that is just great! Stay healthy and most of all be safe walking. We all know bad things do happen everywhere in Memphis now days. I always carry some type of protection whenever I am out and about. Thank you for caring about your customers safety as well and always keeping a nice and clean environment.
Google
5.0/5
Jan 9, 2024
Google - J - CrestCore Realty LLC
Great job fixing the issue
Google
5.0/5
Nov 30, 2023
Google - Honey - CrestCore Realty LLC
Work was done very well
Google
5.0/5
Oct 6, 2023
Google - Tiwanna - CrestCore Realty LLC
I've been renting since April and I have nothing but good things to say from the beginning to now. Always helpful and timely can't ask for a better company to rent from.
Google
5.0/5
Oct 5, 2023
Google - Ginny - CrestCore Realty LLC
All the staff of CrestCore are wonderful. They helped me so much throughout the process of looking at properties through move in. The property is very nice and CrestCore has been very responsive with the maintenance requests. I definitely recommend this company.
Google
5.0/5
Sep 29, 2023
Google - Evan - CrestCore Realty LLC
I have worked with Caitlin and Kharisma on my property. They are always super helpful and quick to respond to me and work through any issues, which I really appreciate. Thanks!
Google
5.0/5
Sep 25, 2023
Google - Cindy - CrestCore Realty LLC
The customer service at Crestcore is great Angel and the others are awesome 👍
Google
5.0/5
Sep 6, 2023
Google - Janice - CrestCore Realty LLC
Great experience with Debbie
Google
5.0/5
Aug 25, 2023
Google - Net - CrestCore Realty LLC
Awesome company friendly staff quick response on any issue
Google
5.0/5
Aug 5, 2023
Google - Regina - CrestCore Realty LLC
It's only right I share my second experience with CrestCore Realty. My first experience wasn't great but they for sure made it right. Customer service ROCKS!! Thank you, for making it a great experience for my 4 little ones and I.
Google
5.0/5
Aug 4, 2023
Google - Tameka - CrestCore Realty LLC
Friendly professional staff who goes over and beyond to assist you with housing...🙌❤️🙏🏾
Google
5.0/5
Jul 28, 2023
Google - Altavious - CrestCore Realty LLC
I really respect crestcore great company and great people that understand and that is willing to go out there way for you and give u the best services they can from mechanic work to yearly check up to make sure your house is at its best....I give them 10 outta 10
Google
5.0/5
Jul 25, 2023
Google - Chester - CrestCore Realty LLC
She was very nice and was very helpful
Google
5.0/5
Jul 3, 2023
Google - Latarshia - CrestCore Realty LLC
They gave my family chance to rent from them Thank you crestcore
Google
5.0/5
Jun 19, 2023
Google - Chanel - CrestCore Realty LLC
My husband and I applied through crestcore the process was lengthy but we got approved the agent Debbie was very prompt and courteous very helpful and kind the house we applied for was unavailable we found another home hopefully we will be signing our new lease July 1
Google
5.0/5
Jun 9, 2023
Google - Linda - CrestCore Realty LLC
I, Linda Reynolds have had the best experience with Agent Debbie and the Manager Tory. When looking to rent from CrestCore go through the two people I listed. They are the best and going to make sure the house you pick feels like home. Also they do not look over any request. I'm one happy tenant. 😊
Google
5.0/5
May 25, 2023
Google - I - CrestCore Realty LLC
I love this company and everyone in it, some of the maintenance people who came to my old home on Cottage Hill. They do have some maintenance men that don't do their jobs right. Douglas Skipworth, what can I say about this man. This man helped me get a place when I was at my worst and I lived in that house for 12 years. He is so kind and he will work with you. Just ask for Douglas if you're having issues.
Google
5.0/5
May 2, 2023
Google - Michael - CrestCore Realty LLC
We moved in and the hot water wasn't working they fixed it in record time.
Google
5.0/5
May 1, 2023
Google - Tk - CrestCore Realty LLC
Everyone was so nice & understanding & ready to help me i love the new staff thanks taylor
Google
5.0/5
Apr 25, 2023
Google - Sean - CrestCore Realty LLC
I have been with CrestCore going on 4 years and all my experiences have been great. If something is broken, they respond back quickly and will have someone out as soon as possible. Thank you Shane for all you and your company do.
Google
5.0/5
Apr 20, 2023
Google - Elton - CrestCore Realty LLC
I tenant Elton Dennie has been a loyal customer at crest core for 10yrs.when I have a service problem crest core have served me very well.the staff had been very friendly and patience and helpful.thanks to the property manager meech for being very professional and helpful. .
Google
5.0/5
Apr 19, 2023
Google - Lori - CrestCore Realty LLC
They have a wonderful friendly staff. Janey always did what ever she could to get my maintenance problems taken care of.
Google
5.0/5
Apr 19, 2023
Google - Brittany - CrestCore Realty LLC
Shane and the guys delivered excellent service! Very fast and professional! Highly recommend!
Google
5.0/5
Apr 4, 2023
Google - Dustin - CrestCore Realty LLC
Edit, They helped us out with the problem we had. Quick responsive once I got the right email to communicate with them
Google
5.0/5
Feb 27, 2023
Google - Diane - CrestCore Realty LLC
They have always worked with us to get repairs done quickly. Always very pleasant when we talk to anyone about anything in the office. Repair people usually very knowledgeable. They have made vast improvements to their office in the last few years.
Google
5.0/5
Feb 5, 2023
Google - Lashay - CrestCore Realty LLC
So far everything has been good. Nice quiet area I'm in.
Google
5.0/5
Jan 8, 2023
Google - Maeghan - CrestCore Realty LLC
Over the holidays the Mid-South got hit with some pretty bad winter weather as well as, most of the country and we were not ready!!! As most of the residents in the Memphis and surrounding areas, our pipes busted. We rent a home through Crestcore Realty and as you may know, there is a small process when renting. As soon as I put in a maintenance request through resident portal, Meech reached out to me immediately and got thier maintenance team on it ASAP and answered and questions I had along the waa through the process. Cameron, frome thier maintenance team was absolutely wonderful! Very professional and he explained what was going on in such away that we could understand and didn't hesitate to answer any further questions we had. He went above and beyond amd fixed not only the busted pipes, but he also repaired faulty water lines that had been incorrectly just "thrown together ", by someone before we came along and rented the home. The experience from Crestcore and thier team is a 10/10! I would most definitely recommend them to others looking for a professional Realty company!! Thanks again guys!
Google
5.0/5
Jan 6, 2023
Google - John - CrestCore Realty LLC
Crestcore Realty was prompt and reasonable in helping me find an apartment. They truly worked with me!
Google
5.0/5
Jan 2, 2023
Google - Tanika - CrestCore Realty LLC
Haven't had any problems with them very understanding and helpful with anything that I needed Mrs .Debbie is the best ☺️☺️
Google
5.0/5
Nov 28, 2022
Google - Sebastian - CrestCore Realty LLC
Shane!!! Is the absolute best customer service agent I’ve ever spoken with!!! Easy to talk to an correspond with!! Thanks you Shane!!!
Google
5.0/5
Nov 7, 2022
Google - Arsenio - CrestCore Realty LLC
CrestCore Realty has been wonderful to me over the past year of investing with them. I currently live out of the country and cannot visit my property physically and view its condition. That’s where CrestCore Realty comes in. Mainly speaking, Shane, my Portfolio Specialist, has been a rockstar when it comes to communication and letting me know when things come up which need immediate attention or need immediate action! Thank you, CrestCore, for being a blessing, and thank you, Shane, for your excellent work!
Google
5.0/5
Nov 1, 2022
Google - Stephanie - CrestCore Realty LLC
I was really in a house bind, a week and a half before I had to move and had gotten denied so many times. I found a quaint little house and applied. My contact person was Ms. Debby. When I tell you she worked with me, kept me informed on what I needed and guided me through this transition with ease. She was great at communicating and when I finally got the chance to speak with her, she was just as I imagined. A very sweet lady. So Crestcore, keep Ms. Debby around for people like me that needed a chance and just needed someone with compassion and grace to work with them.
Google
5.0/5
Oct 31, 2022
Google - Chandra - CrestCore Realty LLC
I like how they are about the job. I hope to stay with them many more years. They fixed the problem NOT NO PATCH UP!! keep up the the good work 👍
Google
5.0/5
Sep 1, 2022
Google - Kari - CrestCore Realty LLC
Easy, quick to get back with me and great customer service
Google
5.0/5
Aug 29, 2022
Google - Krusha - CrestCore Realty LLC
My review on Crestone Realty, Im very happy with the way they handle business, thanks to them for responding when needed and thanks to them for understanding my situation and giving me time to solve my issue. Always prompted and courtesy Crestone Realty is a great company to rent from
Google
5.0/5
Aug 5, 2022
Google - Jennifer - CrestCore Realty LLC
Angel is definitely a God send!! Always sweet and understanding no matter how upset I am, she never breaks!! Awesome prompt customer service!! Maintenance request made, addressed with next opening which is never long at all!! Also their maintenance crew are very nice as well!! Resident for 2 months and have gotten 5 things done the previous management company refused to fix in my home!!
Google
5.0/5
Jul 22, 2022
Google - Scott - CrestCore Realty LLC
Shane has been consistently quick to respond and productive in her actions...thank you!
Google
5.0/5
Jul 14, 2022
Google - J - CrestCore Realty LLC
Shane is proactive, responsive, and communicative whenever something comes up regarding our property.
Google