4435 Summer Avenue
Memphis, TN 38122
(901) 385 - 3119
Mon-Fri 08:00am - 4:30pm
Info@CrestCore.com
Katie Poandl
Operations Manager
Katie Poandl joined CrestCore Property Management in 2020 as the Operations Manager in our Memphis office. Since starting at CrestCore, Katie has assisted with personnel reorganization, streamlining procedures, implementing customer satisfaction initiatives, and enforcing legal contract provisions to add $32,000 in revenue per year. Katie has responsibility of over 400 different Portfolios with annual rent payments over $16.5 million and containing more than 1,800 locations. She has made various process improvements in our office to better serve client needs. She has implemented department wide processes related to Leasing, Asset Management, Collections, Client Services, and Resident Services.
Katie brings with her a wide range of experience and skills. She has excellent customer service and communication skills. She is detail-oriented and conscientious, with extensive experience in development creative solutions to problems and finding optimal outcomes for concerned parties. She focuses her leadership, critical thinking, and analytic skills on CrestCore Property Management and its Clients and Residents.
Jennifer Shelton
Property Coordinator
Jennifer Shelton serves as the Property Coordinator for CrestCore. She brings a wealth of knowledge and experience to her position. Before joining the CrestCore Team, Jennifer worked in Property Management for over 15 years. With her experience in the profession, she has brought new insight and a keen eye for detail that has helped raise the customer experience to a new level. In her free time, Jennifer enjoys watching her children play sports, spending time outdoors, and cooking.
Tenant Selection Criteria
CrestCore is providing the required Tenant Selection Criteria pursuant to all applicable federal and state laws. The following information outlines the basis upon which CrestCore will make its decision. Any rental application action will conform to all applicable federal and state laws. The following is a list of the required items and selection criteria by which tenant applications are reviewed:
Each occupant over 18 years of age must complete an application and show valid government issued ID or proof of legal residence status with a visa.
Providing false and /or misleading information are grounds for rejection of an application and loss of any application fee and a basis for termination of the lease if subsequently discovered.
Any co-signers must complete the application process and prove income 4x the monthly rent.
CrestCore requires a verification of identity for applicants over 18 years of age. The following are considered valid forms of identification:
Applicants must provide proof of monthly net income equal to a minimum of 3 times the monthly rent. [EXCEPTION: On homes with monthly rent less than $500, applicants must provide proof of monthly net income equal to a minimum of 2 times the monthly rent.]
If negative rental history (including, but not limited to, evictions, late payments, current, or past outstanding debts to previous landlords, etc.) is found, then application may be denied, or subject to an increased security deposit, at the CrestCore’s sole discretion.
If CrestCore is unable to verify rental history, the security deposit requirement shall be equal to 2 months’ rent.
Criminal background checks will be performed on each applicant.
Applicants with credit scores under 500 or applicants without established credit are subject to Crestcore’s sole discretion to determine if income and background are sufficient to approve the application.
CrestCore may require an increased security deposit for credit scores under 500.
Applications may be approved with conditions if it is determined that income, credit or rental history requirements are not met. Applicants will be required to pay an additional security deposit.
CrestCore abides by occupancy standards based on 2 persons per bedroom.
Application fees may be paid online at the time of application or may be paid at the CrestCore leasing office. No application will be processed until fees are paid.
All deposits and first month’s rent must be made in the form of money order, certified funds and/or cashier’s check or a combination thereof.
PLEASE NOTE: We will not accept cash payments of any kind.
We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the nation.
We encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing because of race, color, religion, sex, handicap, familial status, or national origin.
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Speak to a Team Member
Call or Email us at (901) 385-3119 | info@crestcore.com 8AM to 7PM Monday – Friday.
A team member will be able to answer any questions you may have and/or direct you to the department that can.
Brian Bouler
Director of IT
Brian Bouler is an Information Technology Specialist, who provides ways to improve efficiencies, lower costs, and reduce downtime from tech-related issues.
Brian has 24 years of retail management experience in which he learned the skills necessary to reduce costs, get more done with less, and meeting ever-changing deadlines. He knows how to engage and empower his team to achieve desired results as well as using system resources to be more efficient.
Prior to coming to CrestCore, Brian helped raise money for Red Nose Day, a charity organization that raises money for children living in poverty. His effort was awarded a chance to be part of the Red Nose Day special in Los Angeles, CA. Brian volunteers at the local Ronald McDonald house where he is able to extend his passion for helping children in need to helping families in need.
Brian holds a BS in Information Technology from Western Governor’s University and is working towards completing his Masters’ Degree in Information Technology Management.
How are my properties set up in the CrestCore management system?
Once my property is in the system what can I expect?
For more information about vacant property policies and procedures, please see the “Maintenance” and “More About Vacant Properties” sections below.
Who do I contact if I have questions or concerns?
How is the rent rate set?
How do you get a tenant for my property?
When a prospective tenant completes an application to lease the property we put them through an extensive qualification process including, credit check, rental history check, criminal background check, income and identification verification. The time it takes to get the property leased will vary. You will receive weekly updates in your owner portal.
How long does the tenant stay in the property?
What happens if the tenant does not pay the rent?
How often do properties go vacant?
What happens to the security deposit when a tenant moves out?
Will I have to deal with complaints from tenants?
What happens when work needs to be done on my property?
Do I need to schedule lawn care if my property becomes vacant?
We offer bi-annual preventable maintenance
When do I receive my Owner Statements?
When do I receive my money?
What happens if my Statement shows a negative balance?
More About the Legal Process
For 99% of our customers when a property becomes vacant, we rekey.
Our goal is within 5 days we provide you with a scope of work and a quote. Most owners reply to the quote within 24 hours with either questions or approvals.
After approval, we schedule the work to be completed the following week. A work order will be created and the final quote along with pictures will be uploaded to your owner portal when the work is complete. For jobs under $3000, we inspect the job after the contractor has told us that he has completed the work.
For jobs over $3,000, we inspect the job 1-2 times during the rehab to ensure the contractors are following our scope of work and that the quality of work meets our standards.
After a job is complete, our Final Inspection Supervisor inspects the house, compares the work completed to what was scoped and then provides the contractor with a punch item list to complete. While at the house inspecting the property, the Final Inspection Supervisor takes Marketing Pictures and downloads them to DropBox. He also places a For Rent sign in the yard.
Once pictures are taken and the system is updated, our Marketing person uploads the pictures to the website and places the house for rent.
Once the house is published, the Licensed Real Estate Agents receive an automatic email that lets them know the house is on the market.
Agents show the house and have the applicant fill out an application online.
Our Leasing Coordinator receives an email every morning with all Applications ready for review and then runs a Background check which provides a credit score, criminal history, rental history and job history.
If Approved, the Applicant has 48 hours in order to pay a deposit otherwise the house goes to the next approved applicant. Once a deposit is paid, the applicant has 2 weeks in order to pay the rent and move in.
Once a tenant has signed a lease, we give ourselves 24 hours to remove the boards, install the AC unit, turn on the water, light the water heater and then check approximately 30 items in the house to ensure the tenant move-in experience is great.
More About Vacant Properties
For 99% of our customers when a property becomes vacant, we rekey, board up the backside of the house, remove the AC (unless there is a cage), clean out the trash in the house and have the yard deep cleaned. These items all happen day 1-2. The only one not done this way is the trash-out and the yard cleaning but those usually happen within 72 hours.
Our goal is within 5 days we provide you with a scope of work and a quote. Most owners reply to the quote within 24 hours with either questions or approvals.
After approval, we schedule the work to be completed the following week. A work order will be created and the final quote along with pictures will be uploaded to your owner portal when the work is complete. For jobs under $3000, we inspect the job after the contractor has told us that he has completed the work.
For jobs over $3,000, we inspect the job 1-2 times during the rehab to ensure the contractors are following our scope of work and that the quality of work meets our standards.
After a job is complete, our Final Inspection Supervisor inspects the house, compares the work completed to what was scoped and then provides the contractor with a punch item list to complete. While at the house inspecting the property, the Final Inspection Supervisor takes Marketing Pictures and downloads them to DropBox. He also places a For Rent sign in the yard.
Once pictures are taken and the system is updated, our Marketing person uploads the pictures to the website and places the house for rent.
Once the house is published, the Licensed Real Estate Agents receive an automatic email that lets them know the house is on the market.
Agents show the house and have the applicant fill out an application online.
Our Leasing Coordinator receives an email every morning with all Applications ready for review and then runs a Background check which provides a credit score, criminal history, rental history and job history.
If Approved, the Applicant has 48 hours in order to pay a deposit otherwise the house goes to the next approved applicant. Once a deposit is paid, the applicant has 2 weeks in order to pay the rent and move in.
Once a tenant has signed a lease, we give ourselves 24 hours to remove the boards, install the AC unit, turn on the water, light the water heater and then check approximately 30 items in the house to ensure the tenant move-in experience is great.
Bankruptcy
If the tenant files bankruptcy, the eviction process is subject to the automatic stay in the bankruptcy case, and if an eviction action has been filed, it will be dropped from the State Court’s docket to be reset if the tenant’s bankruptcy case is dismissed.
When a bankruptcy case is filed, we usually negotiate a Consent Order Conditionally Terminating the Automatic Stay. In that instance, any rent that was due prior to the filing of the bankruptcy petition is put into the tenant’s bankruptcy plan and is treated as a secured claim to be paid at 100%. The Consent Order also provides that, if the tenant is late in paying rent for the month following the month in which the bankruptcy petition is filed, the automatic stay is lifted and the eviction case can be reset in State Court or filed, if the tenant files bankruptcy prior to the filing of the eviction action.
In some instances, we can file a Motion to Lift the Automatic Stay. This is only used in a few instances primarily because of the amount of time it takes to get the Motion before a Judge. The Motion is first set for a 9:00am hearing, which is not before the Judge, to see if the parties can resolve the matter. If the matter is resolved, it is most likely by a Consent Order similar to the one described hereinabove. If the matter is not resolved at the 9:00am setting, the case is reset for a 10:00am setting which is before the Judge. It usually takes four weeks to get the Motion in front of a Judge. The cost to file the Motion for Stay Relief is at least $176.00.
The Consent Order is more time efficient and more economical than filing the Motion. It also provides a means for the owner to continue receiving ongoing rent during the bankruptcy case.
Please view Our Resources page to learn more about CrestCore and how we can help you.
Matt Jones
President
Matt Jones assumed operational responsibility for CrestCore Property Management in October of 2020. In that time, we have seen improvements in work order completion time, collections efforts, leasing, renewals, occupancy percentage, as well as client and resident satisfaction. His passion for exceeding expectations and his results-oriented approach to management are key contributors to our continued success.Matt has amassed a wide range of knowledge and experience in such areas as real estate law, accounting, finance, leadership, and business management throughout his career and displays a fervent desire for further expansion. He is a native Arkansan and graduate of the University of Central Arkansas with a Bachelor of Business Administration in Finance.
In addition to his role with CrestCore Property management, Matt serves as President of our sister companies, CoreLend Financial, CityLight Commercial Services, and CoreAssist.
Taylor Ray
District Portfolio Manager
A fresh face to the CrestCore Realty Team, Taylor Ray joined the team as a District Portfolio Manager in November 2020. He oversees the day-to-day operations of over 900 properties in the Memphis area. Taylor brings a wide range of knowledge including construction management, property management, finance, and customer service. Taylor has been in the Memphis area for 4 years but originally hails from Mississippi. Taylor holds a bachelor’s degree from Mississippi College and a Master of Art Degree from The University of West Alabama. Taylor brings a new perspective to our Property Management team and has energized the team to reach new heights as the district and company grow. Taylor enjoys spending time with his family and cheering on his Ole Miss Rebels every chance that he can.
Sheila Bryan
Operations Manager
With over 18 years of management experience, Sheila Bryan contributes a strong foundation for CrestCore Property Management to build upon. Before becoming the Operations Manager with CrestCore in 2022, Sheila was a District Portfolio Manager for CrestCore. Prior to that, she worked for our sister company CityLight Commercial Services as Operation Manager. During her tenure at CityLight and CrestCore, Sheila has been instrumental in implementing new processes and procedures that not only improved the response times for work orders, but also ensured that the resident and owner communication were improved. Sheila’s sharp mind and eye for detail have been vital in transforming her district’s operations and efficiency. Sheila earned a bachelor’s degree in Psychology from The University of Tennessee at Martin and a Master of Business Administration from Western Governors University. Away from work, Sheila enjoys traveling and enjoying vacations with her family.
Derek Fleming
Senior Project Manager
Derek Fleming has been with 6AM for over two years. Derek has worked with multiple departments within 6AM as a Project Manager, District Portfolio Manager, and currently the Senior Asset Manager. Derek’s specialization is in creating innovative solutions to further the team as well as coaching and developing his team members. He strives to provide excellent leadership through example and hard work. Derek received his bachelor’s degree from the University of Memphis.
Lakeisha Westbrooks
Relations Manager
Lakeisha Westbrooks is a five-year veteran at CrestCore Realty, she has shown an extreme willingness to gain knowledge about the industry. Lakeisha has served in positions in Client Services, Resident Services, and Collections before finding her calling as the Relationship Manager in District 1. Lakeisha has excelled in her role where she has used her experience in customer service to raise the expectations of not only residents but of investors. She has an unmatched ability to relate to our residents and help communicate their needs directly to our owners. Lakeisha also excels at building relationships with our investors that allow them to know their properties are being entrusted with a skilled professional. Lakeisha is a wealth of knowledge about the Memphis area market and the residential processes that make the experience at CrestCore stand out from our competitors. In her free time Lakeisha enjoys crafting and spending time with her family.
Brenda Bond
Relations Manager
Brenda Bond joined CrestCore in November of 2020 in the position of Relations Manager, Brenda has a wide range of knowledge and experience in such areas as Property Management, Real estate, collections, finance, leadership, and business management throughout her career and displays a fervent desire for further expansion. She is a native Mississippian and graduate of National College of Business & Technology in Memphis, TN where she graduated with an Associate of Business Administration in Finance.
Charlie Calderon
Business Development, Integrations, and Shared Services Manager
Leading the company to set up a new team built for rapid growth, Charlie Calderon is Crestcore Property Management’s first-ever remote team member from the Philippines. A self-reliant Filipino Registered Nurse who works well under pressure, Charlie handles both the human side and the task side of many projects with equal skill. With over 12 years of on-the-job experience in Business Process Outsourcing performing as Escalations/Retention Specialist, Team Lead, and Business Coach, she possesses an exemplary level of customer service expertise. With Charlie’s ingenuity, she effectively facilitates the execution of company initiatives while continuously enhancing her leadership skills through various leadership training and programs. During her free time, Charlie enjoys traveling and spending time with her budding family.
Jim Johnson
Director of Operations
Jim Johnson has over 20 years of management experience in the service industry, managing several multimillion-dollar units in the Memphis area. Jim joined our company as the Operations Manager for CityLight Commercial Services in 2019. He transitioned to the Director of Operations for Crestcore in 2021. Jim attended the University of Memphis, studying Architectural Technology and Marketing. Outside of work, Jim enjoys the outdoors and spending time with friends and family.
Caitlin Chipman
District Portfolio Manager
Caitlin Chipman joined our team in November 2021. She began working with CrestCore Property Management as a Property Coordinator. Caitlin quickly rose through the ranks to assume the position of District Portfolio Manager. She has over 15 years of previous experience in customer relations and property management. She and her husband have two children and reside in the greater Memphis area. In her free time, Caitlin enjoys spending time with her family outdoors, traveling, and vacationing on the beach. In her time with CrestCore, Caitlin has reinvigorated her team with a new vision for achieving first-class service for residents and property owners.
Chandra Webb
Relations Manager
Chandra Webb has over 20 years of customer service combined with 10 years of management experience. She has over 13 years of knowledge and skills in the accounting field and continues her growth and development within the company. She received a Bachelor of Professional Studies in Organizational Leadership at the University of Memphis and an MBA from Strayer University. In her spare time, she enjoys family time and is known as the planner in the family, planning trips, parties, special events, and special occasions.
Tameka Moore
Property Coordinator
Tameka Moore serves as the Property Coordinator for District 3. She has worked in the Property Management field for over 15 years. Her knowledge of multi-family housing, customer relations, and day-to-day operations of large complexes has benefited the team. Tameka’s experience has positively impacted not only our residents but also investors who are interested in expanding their holdings into the mid and large-scale apartment scene. In her spare time, she enjoys spending quality time with her family.
Janey Berdos
Lead Portfolio Specialist
Janey Berdos is a tenured leader with over 15 years of experience in various lines of business operations such as customer service in banking and financial institutions, telecommunications billing and collections, insurance claims management, and mortgage services. She has a proven ability to develop and implement business management goals and is involved in training and continuous process improvement within Crestcore. Janey enjoys quiet days with her cats.
Von Mendoza
Lead Portfolio Specialist
Von Mendoza has been with CrestCore Property Management for 3 years. During his time with CrestCore, he has served as a Customer Service Representative, Portfolio Specialist, and Lead Portfolio Specialist. Before joining CrestCore, Von spent 8 years in Customer Service Relations. Von brings a wealth of knowledge and a spirit of dedication that is easily seen in the service that he provides to our clients and residents. In his free time, Von enjoys online gaming, traveling, and spending time with his family.
Will Adair
Project Manager
Will Adair is a Project Manager who has been with CrestCore for 2 years. He specializes in forming positive and lasting relationships with clients while delivering a high-quality finished product. He provides owners with an effortless rehab process through clear communication and a shared vision. Will received his bachelor’s degree from the University of Tennessee at Chattanooga. In his spare time, Will enjoys spending time with his family, watching sports, and traveling.
Cathrine Gutierrez
Senior Asset Management Support Specialist
Cathrine Gutierrez has been with CrestCore Realty for three years. Cath has 8yrs experience of customer service covering different lines of business before she joined the CrestCore team. Cath has been a key team member within the Asset Management Department helping with Client communication, scheduling of our Project Managers and administrative tasks. Cath believes in the importance of teamwork, which is why as a team member she always gives her best to contribute to the team, especially on achieving its goal. Cath loves sports, but family time is always her top priority.
Debbie Tolbert
Leasing Agent
Debbie Tolbert is a longstanding fixture at CrestCore Realty. Debbie serves as the Senior Leasing Agent. She has worked as a Leasing Agent for over 18 years, and has been with CrestCore since the beginning of the organization. She is a licensed Realtor in Tennessee and a member of the Memphis Area Association of Realtors. In her spare time, Debbie enjoys traveling, spending time with her family, and her dog.
Taurean M. Kinnon
Relations Manager
Taurean is a Brownsville, TN native. He graduated from Haywood High School. After graduating, he attended college at Tennessee State University in Nashville, TN. He received his Bachelor of Science degree in Engineering Management with a minor in Business Management.
Taurean has a fascination with automobiles which led him to work as an Engineer Manager. After spending 5 years in the automobile industry, he realized his true passion was in Real Estate. He enjoys working with people by assisting families in finding a place to call home. Over the past 9 years, he worked for a couple of Leasing agencies before joining the CrestCore Realty team. His current role at Crestcore Realty is a Relations Manager where he is excited to learn and grow with the Company.
He enjoys reading, sight-seeing, and enjoying time with family. It brings him joy when he can make people laugh and smile. He is a God-fearing man who believes that we can do all things through Christ who strengthens us.