Meet the CrestCore Realty Team

CrestCore has grown to become one of the most respected companies in the Memphis metro area, and today it’s a modern leader locally and throughout the entire property management industry. We focus on improving the rental experience for both tenants and investors, allowing owners to enjoy a simplified, successful investment experience without any stress or frustration.

Our Team

Jim Johnson

JIM JOHNSON

Director of Property Management and Sales

Jim Johnson has over 20 years of management experience in the service industry, managing several multimillion-dollar units in the Memphis area. Jim joined our company as the Operations Manager for CityLight Commercial Services in 2019.

 

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Sheila Bryan

SHEILA BRYAN

Operations Manager

With over 18 years of management experience, Sheila Bryan contributes a strong foundation for CrestCore Property Management to build upon. Before becoming the Operations Manager with CrestCore in 2022, Sheila was a District Portfolio Manager for CrestCore.

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Prior to that, she worked for our sister company CityLight Commercial Services as Operation Manager. During her tenure at CityLight and CrestCore, Sheila has been instrumental in implementing new processes and procedures that not only improved the response times for work orders, but also ensured that the tenant and owner communication were improved. Sheila’s sharp mind and eye for detail have been vital in transforming her district’s operations and efficiency. Sheila earned a bachelor’s degree in Psychology from The University of Tennessee at Martin and a Master of Business Administration from Western Governors University. Away from work, Sheila enjoys traveling and enjoying vacations with her family.

Charlie Calderon

CHARLIE CALDERON

Business Development & Integrations

Leading the company to set up a new team built for rapid growth, Charlie Calderon is Crestcore Property Management’s first-ever remote team member from the Philippines. A self-reliant Filipino Registered Nurse who works well under pressure, Charlie handles both the human side and the task side of many projects with equal skill.

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With over 12 years of on-the-job experience in Business Process Outsourcing performing as Escalations/Retention Specialist, Team Lead, and Business Coach, she possesses an exemplary level of customer service expertise. With Charlie’s ingenuity, she effectively facilitates the execution of company initiatives while continuously enhancing her leadership skills through various leadership training and programs. During her free time, Charlie enjoys traveling and spending time with her budding family.

Meet Our Talented Team

Caitlin Chipman

Caitlin Chipman

District Portfolio Manager

Caitlin Chipman joined our team in November 2021.

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She began working with CrestCore Property Management as a Property Coordinator. Caitlin quickly rose through the ranks to assume the position of District Portfolio Manager. She has over 15 years of previous experience in customer relations and property management. She and her husband have two children and reside in the greater Memphis area. In her free time, Caitlin enjoys spending time with her family outdoors, traveling, and vacationing on the beach. In her time with CrestCore, Caitlin has reinvigorated her team with a new vision for achieving first-class service for tenants and property owners.

Will Adair

Will Adair

Project Manager

Will Adair is a skilled Project Manager dedicated to fostering strong client relationships and delivering exceptional results.

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With a focus on clear communication and shared vision, he guides clients through seamless rehab processes. Will holds a bachelor’s degree from the University of Tennessee at Chattanooga.

Chandra Webb

Chandra Sherrod

Property Manager

Chandra Sherrod has over 20 years of customer service combined with 10 years of management experience.

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She has over 13 years of knowledge and skills in the accounting field and continues her growth and development within the company. She received a Bachelor of Professional Studies in Organizational Leadership at the University of Memphis and an MBA from Strayer University. In her spare time, she enjoys family time and is known as the planner in the family, planning trips, parties, special events, and special occasions.

Debbie Tolbert

Debbie Tolbert

Leasing Agent

Debbie Tolbert is a longstanding fixture at CrestCore Realty.

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Debbie serves as the Senior Leasing Agent. She has worked as a Leasing Agent for over 18 years, and has been with CrestCore since the beginning of the organization. She is a licensed Realtor in Tennessee and a member of the Memphis Area Association of Realtors. In her spare time, Debbie enjoys traveling, spending time with her family, and her dog.

Tameka Swift

Tameka Swift

Assistant Property Manager

Tameka Swift joined Crestcore Realty as an Assistant Property Manager in July 2024, bringing a fresh perspective to the team. 

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With a background in management and customer service, she is eager to dive into property management and contribute to the company’s success. Outside of work, Tameka enjoys spending quality time with her family and going on vacations, which helps her stay balanced and motivated.

Tameka Moore

Tameka Moore

Assistant Property Manager

Tameka Moore serves as the Property Coordinator for District 3.

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She has worked in the Property Management field for over 15 years. Her knowledge of multi-family housing, customer relations, and day-to-day operations of large complexes has benefited the team. Tameka’s experience has positively impacted not only our tenants but also investors who are interested in expanding their holdings into the mid and large-scale apartment scene. In her spare time, she enjoys spending quality time with her family.

Era Cruz

Era Cruz

Property Specialist

Era has been part of the CrestCore team for three years, with a journey that began even earlier—she has been in the customer service industry since 2015.

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Over the years, she has managed various accounts, including telecommunications and financial services, and has served as a Product Trainer and Technical Support specialist for Android phones. Beyond work, Era is an avid traveler and café enthusiast, finding joy in exploring new places and savoring delightful brews.

Karen Esmile

Karen Esmile

Property Specialist

Karen Esmile has been a Property Specialist with Crestcore for three years, leveraging her extensive customer relations skills.

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Before joining Crestcore, Karen worked as a licensed insurance and financial advisor, providing financial planning support to individuals and investment professionals. She also played a key role in employee-benefit programs across various companies and has experience in the customer service industry, particularly managing U.S. telecommunications accounts. An ambivert at heart, Karen enjoys traveling, savoring coffee, and reading good books.

Cary Panelo

Carlson Panelo

Property Specialist

Cary is a seasoned customer service professional committed to delivering exceptional experiences to every client.

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With a passion for continuous improvement, he constantly seeks opportunities to enhance his personal and professional life. Cary loves exploring new places, immersing himself in diverse cultures, and delving into history. In his free time, he enjoys cooking and experimenting with new recipes.

Janey Berdos

Janey Berdos

Property Specialist

Janey Berdos is a tenured leader with over 15 years of experience

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in various lines of business operations such as customer service in banking and financial institutions, telecommunications billing and collections, insurance claims management, and mortgage services. She has a proven ability to develop and implement business management goals and is involved in training and continuous process improvement within Crestcore. Janey enjoys quiet days with her cats.

Von Mendoza

Von Mendoza

Property Specialist

Von is a tech-savvy individual with a passion for exploring the latest in technology and staying current with new trends.

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His expertise includes providing exceptional customer service, where he excels at assisting and connecting with people, always striving to resolve issues and ensure satisfaction. In his free time, Von finds joy in gardening, nurturing plants, and creating a serene green space. He approaches challenges with a problem-solving mindset, enjoying the process of finding creative solutions. Physical fitness is an essential part of his life, and he enjoys working out to maintain a healthy and active lifestyle. Von also loves immersing himself in the world of online gaming, engaging in thrilling adventures and strategic battles. Additionally, he is a movie and anime enthusiast, always eager to explore different genres and stories that captivate and entertain him.

Arvin Cardinal

Arvin Cardinal

Property Specialist

Arvin Cardinal, an experienced customer service representative and dependable remote team member from the Philippines, has been with CrestCore since 2018.

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Throughout his tenure, he has worked in various departments, establishing processes and delivering consistent results. Currently, as a Property Specialist, Arvin leverages his strong communication skills and expertise in conflict resolution and problem-solving to effectively manage relationships with CrestCore’s vendors, tenants, and clients. Outside of work, Arvin enjoys traveling and spending quality time with his family.


CrestCore Realty Today

At CrestCore Realty, we take pride in our dedicated team of property managers who work tirelessly to ensure the success and satisfaction of our owners. Get to know the individuals who make up our dynamic property management team.

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Are you an Investor that is tired of your passive investment being an active investment?

Google
5.0/5
Nov 26, 2024
Google - Krusha - CrestCore Realty LLC
My review on Crestone Realty, Im very happy with the way they handle business, thanks to them for responding when needed and thanks to them for understanding my situation and giving me time to solve my issue. Always prompted and courtesy Crestone Realty is a great company to rent from
Google
5.0/5
Nov 26, 2024
Google - MIlagros - CrestCore Realty LLC
A sido una buena relación.
Google
5.0/5
Nov 20, 2024
Google - Freddy - CrestCore Realty LLC
Gracias Equipó de CrestCore Realty..
Google
5.0/5
Nov 9, 2024
Google - Monice - CrestCore Realty LLC
Everything was taken care of.The service provider was helpful explaining to me the problem...I truly appreciate.....
Google
5.0/5
Nov 7, 2024
Google - Daniel - CrestCore Realty LLC
We had a blockage in our sewer line and reported it to crest core. The very next day they sent out a plumber that took care of the problem. Both crest core and the plumber they sent out were very helpful and kind and the problem was taken care of very quickly.
Google
5.0/5
Oct 30, 2024
Google - Brittany - CrestCore Realty LLC
very pleasant worker, efficient and informative. thank you
Google
5.0/5
Aug 13, 2024
Google - Gwendolyn - CrestCore Realty LLC
I just moved into my home this month. I’m enjoying my new space and Crestcore has done everything for me to make my move comfortable!!! I have new everything and this is all I could ask for especially leaving a home that I had been renting for over 3 and 1/2 years and my landlord just stopped fixing everything!!!! It’s very refreshing!!!!
Google
5.0/5
Aug 5, 2024
Google - Ariel - CrestCore Realty LLC
The service is nice 👍🏽
Google
5.0/5
Aug 3, 2024
Google - Shameika - CrestCore Realty LLC
Crest core approval process was easy and wasn’t difficult to get approved, they had many homes all over Memphis to choose from. Awesome company to rent for. I just have a hard time getting returned phone calls once I have moved, but over all I love my home and it was a relief when I finally found somewhere to move in to that I really liked.
Google
5.0/5
Jul 22, 2024
Google - Ace - CrestCore Realty LLC
Fast easy service. Ms Debbie is amazing. I handled everything online and via email and it took about 1 week from application to keys
Google
5.0/5
Jul 12, 2024
Google - 2nd - CrestCore Realty LLC
Quick and excellent
Google
5.0/5
Jul 11, 2024
Google - Honey - CrestCore Realty LLC
Work was done very well
Google
5.0/5
Jul 2, 2024
Google - Chanel - CrestCore Realty LLC
My husband and I applied through crestcore the process was lengthy but we got approved the agent Debbie was very prompt and courteous very helpful and kind the house we applied for was unavailable we found another home hopefully we will be signing our new lease July 1
Google
5.0/5
Jun 1, 2024
Google - Cory - CrestCore Realty LLC
I will definitely recommend this company to anyone looking for a house. The process was easy, communication was great and being that I’m a truck driver who is on the road a lot they made it simple with everything being digital. If I could give more stars I could.
Google
5.0/5
May 3, 2024
Google - Shermetra - CrestCore Realty LLC
Fast easy approval,great communication,reasonable priced home in a great area.Highly recommended
Google
5.0/5
May 2, 2024
Google - Denise - CrestCore Realty LLC
My dealings with crestcore realty has been nothing but very pleasing thus far, crestcore realty has been very attentive and pleasant to my requests and concerns shout out to all their all around professionalism
Google
5.0/5
Apr 22, 2024
Google - Jean - CrestCore Realty LLC
Everytime i make a maintenance request they are right on it people are friendly in the offic keep up the goodwork tx jean
Google
5.0/5
Mar 9, 2024
Google - Scott - CrestCore Realty LLC
CrestCore has been a great property management company from the perspective of a landlord, collecting rents, managing collection of back rent owed, dealing with evictions when necessary, getting problems at the properties fixed in a timely manner, performing renovations when a property becomes vacant, getting the property back on the market in a timely manner, and getting new tenants in so the property can generate the income it was intended for. They have great advice when tenants make certain requests and I have to decide on things. They always answer my phone calls and respond to my emails in a timely manner. Thank you Crest Core, for making it relatively easy for me.
Google
5.0/5
Feb 23, 2024
Google - Tiffany - CrestCore Realty LLC
I’ve been renting from Crestcore since September 2019 and I really appreciate this company. I appreciate you all for understanding anytime i may have an issue or a problem . I will continue to recommend Crestcore because it really makes a difference on how rental companies treat their tenants. I’m also grateful for you all for being patient and caring. They will always work with you as long as you communicate with them and be responsible. Some people want to leave negative reviews or comments but this is a GREAT REVIEW with 5 stars! ⭐️⭐️⭐️⭐️⭐️ I appreciate maintenance also for resolving any issues (if any)i may have very quickly. I hope this may help others who are seeking to rent from Crestcore. I thank you all genuinely for everything you’ve done for my family and I. A special thanks to the Collections Department.💙
Google
5.0/5
Feb 8, 2024
Google - Tony - CrestCore Realty LLC
Hello neighbors, I just like to say as a very long time home owner down the street from you friendly business men and women. That we are pleased to have CrestCore as a neighbor. I haven't met any of you guys, yet, But, anyway my name is Tony and you all have probably seen me walking in the neighborhood, doctors orders. I noticed some of the staff enjoy the walking a bit on a beautiful day. I think that is just great! Stay healthy and most of all be safe walking. We all know bad things do happen everywhere in Memphis now days. I always carry some type of protection whenever I am out and about. Thank you for caring about your customers safety as well and always keeping a nice and clean environment.
Google
5.0/5
Jan 9, 2024
Google - J - CrestCore Realty LLC
Great job fixing the issue
Google
5.0/5
Oct 6, 2023
Google - Tiwanna - CrestCore Realty LLC
I've been renting since April and I have nothing but good things to say from the beginning to now. Always helpful and timely can't ask for a better company to rent from.
Google
5.0/5
Oct 5, 2023
Google - Ginny - CrestCore Realty LLC
All the staff of CrestCore are wonderful. They helped me so much throughout the process of looking at properties through move in. The property is very nice and CrestCore has been very responsive with the maintenance requests. I definitely recommend this company.
Google
5.0/5
Sep 29, 2023
Google - Evan - CrestCore Realty LLC
I have worked with Caitlin and Kharisma on my property. They are always super helpful and quick to respond to me and work through any issues, which I really appreciate. Thanks!
Google
5.0/5
Sep 25, 2023
Google - Cindy - CrestCore Realty LLC
The customer service at Crestcore is great Angel and the others are awesome 👍
Google
5.0/5
Sep 6, 2023
Google - Janice - CrestCore Realty LLC
Great experience with Debbie
Google
5.0/5
Aug 25, 2023
Google - Net - CrestCore Realty LLC
Awesome company friendly staff quick response on any issue
Google
5.0/5
Aug 5, 2023
Google - Regina - CrestCore Realty LLC
It's only right I share my second experience with CrestCore Realty. My first experience wasn't great but they for sure made it right. Customer service ROCKS!! Thank you, for making it a great experience for my 4 little ones and I.
Google
5.0/5
Aug 4, 2023
Google - Tameka - CrestCore Realty LLC
Friendly professional staff who goes over and beyond to assist you with housing...🙌❤️🙏🏾
Google
5.0/5
Jul 28, 2023
Google - Altavious - CrestCore Realty LLC
I really respect crestcore great company and great people that understand and that is willing to go out there way for you and give u the best services they can from mechanic work to yearly check up to make sure your house is at its best....I give them 10 outta 10
Google
5.0/5
Jul 25, 2023
Google - Chester - CrestCore Realty LLC
She was very nice and was very helpful
Google
5.0/5
Jul 3, 2023
Google - Latarshia - CrestCore Realty LLC
They gave my family chance to rent from them Thank you crestcore
Google
5.0/5
Jun 9, 2023
Google - Linda - CrestCore Realty LLC
I, Linda Reynolds have had the best experience with Agent Debbie and the Manager Tory. When looking to rent from CrestCore go through the two people I listed. They are the best and going to make sure the house you pick feels like home. Also they do not look over any request. I'm one happy tenant. 😊
Google
5.0/5
May 25, 2023
Google - I - CrestCore Realty LLC
I love this company and everyone in it, some of the maintenance people who came to my old home on Cottage Hill. They do have some maintenance men that don't do their jobs right. Douglas Skipworth, what can I say about this man. This man helped me get a place when I was at my worst and I lived in that house for 12 years. He is so kind and he will work with you. Just ask for Douglas if you're having issues.
Google
5.0/5
May 2, 2023
Google - Michael - CrestCore Realty LLC
We moved in and the hot water wasn't working they fixed it in record time.
Google
5.0/5
May 1, 2023
Google - Tk - CrestCore Realty LLC
Everyone was so nice & understanding & ready to help me i love the new staff thanks taylor
Google
5.0/5
Apr 25, 2023
Google - Sean - CrestCore Realty LLC
I have been with CrestCore going on 4 years and all my experiences have been great. If something is broken, they respond back quickly and will have someone out as soon as possible. Thank you Shane for all you and your company do.
Google
5.0/5
Apr 20, 2023
Google - Elton - CrestCore Realty LLC
I tenant Elton Dennie has been a loyal customer at crest core for 10yrs.when I have a service problem crest core have served me very well.the staff had been very friendly and patience and helpful.thanks to the property manager meech for being very professional and helpful. .
Google
5.0/5
Apr 19, 2023
Google - Lori - CrestCore Realty LLC
They have a wonderful friendly staff. Janey always did what ever she could to get my maintenance problems taken care of.
Google
5.0/5
Apr 19, 2023
Google - Brittany - CrestCore Realty LLC
Shane and the guys delivered excellent service! Very fast and professional! Highly recommend!
Google
5.0/5
Apr 4, 2023
Google - Dustin - CrestCore Realty LLC
Edit, They helped us out with the problem we had. Quick responsive once I got the right email to communicate with them
Google
5.0/5
Feb 27, 2023
Google - Diane - CrestCore Realty LLC
They have always worked with us to get repairs done quickly. Always very pleasant when we talk to anyone about anything in the office. Repair people usually very knowledgeable. They have made vast improvements to their office in the last few years.
Google
5.0/5
Feb 5, 2023
Google - Lashay - CrestCore Realty LLC
So far everything has been good. Nice quiet area I'm in.
Google
5.0/5
Jan 8, 2023
Google - Maeghan - CrestCore Realty LLC
Over the holidays the Mid-South got hit with some pretty bad winter weather as well as, most of the country and we were not ready!!! As most of the residents in the Memphis and surrounding areas, our pipes busted. We rent a home through Crestcore Realty and as you may know, there is a small process when renting. As soon as I put in a maintenance request through resident portal, Meech reached out to me immediately and got thier maintenance team on it ASAP and answered and questions I had along the waa through the process. Cameron, frome thier maintenance team was absolutely wonderful! Very professional and he explained what was going on in such away that we could understand and didn't hesitate to answer any further questions we had. He went above and beyond amd fixed not only the busted pipes, but he also repaired faulty water lines that had been incorrectly just "thrown together ", by someone before we came along and rented the home. The experience from Crestcore and thier team is a 10/10! I would most definitely recommend them to others looking for a professional Realty company!! Thanks again guys!
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