Communicating with Your Memphis Property Managers

It’s important that you trust your Memphis property manager. In many ways, trust comes from responsive and open communication. That’s one of the things we value most at CrestCore – transparent communication that respects the partnership and relationship we have. Communication is essential, and we have the systems in place that ensure you can reach us when you need us. Just as important – your tenants can reach us, too. 

By using innovative technology and software systems specifically designed to help us communicate, we will do everything we can to keep you in the loop.

You’ll always know how your property is performing, whether it’s a current listing or occupied with tenants. Check your owner portal to find records of rental payments, invoices for maintenance work, and copies of inspection reports and lease documents.

We have been providing an outstanding investor experience since 2001, and we know that our success and yours begins with communication and transparency.

Communication During the Leasing Period

We work hard to lease your property to great tenants quickly. Vacancy only costs money and it gets frustrating when the weeks pass and your property is unoccupied.

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You need to know how the process is moving. We’ll provide updates as we market your home, talk to prospective tenants, and show the property. You’ll know when applications are received, screening reports are returned, and approvals are issued. 

There’s no need to wonder why your property isn’t renting or what you could have done better to make the home more appealing to high quality renters. We take care of all those things for you, and we provide as many updates as you need to feel comfortable that the process of leasing your property is both efficient and effective.

Communicating with owners in Memphis and surrounding communities during the leasing period.

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Online Owner Portals for Better Communication

Our investment in the industry’s most cutting edge technology and property management software enhances our ability to communicate well with tenants and owners. We provide online portals so that residents can pay rent online, submit maintenance requests, and send us messages.

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As an owner, you’ll have access to an online platform all your own. You can check in on just about anything that pertains to your property. Through this portal, you can see:

  • Rental payments
  • Inspection reports with photos
  • Lease documents
  • Accounting statements and financial reports

You can also use this portal to send us messages if that’s easier than calling. 

Automation doesn’t mean we’re not providing the same personalized service we’re known for. It actually gives us more time to provide exactly what our owners are looking for.

Better Communication is Better Investment Protection

Property management is a relationship business. We can’t establish and maintain a relationship with you or your tenants if we can’t communicate.

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With better communication, we’re able to provide better service. 

Tenants feel like they’re valued and owners feel like they can trust us to lease, manage, and maintain their investment properties. We protect your asset with great tenant screening, routine inspections, and preventative maintenance. The trust comes in when we show you all this – you’ll know exactly what we’re doing and why. 

Talk to us about your communication expectations. We’ll demonstrate how we meet them.

Our Service Area

Counties we Serve:

  1. Desoto County (MS)
  2. Shelby County (TN)
  3. Tipton County (TN)

Cities we Serve:

  1. North MS:
    1. Hernando
    2. Horn Lake
    3. Olive Branch
    4. Southaven
  2. West TN
    1. Memphis
    2. Germantown
    3. Bartlett
    4. Collierville
    5. Arlington
    6. Lakeland
    7. Millington
    8. Covington
Mississippi Realtors Logo
Northwest Mississippi Realtors Logo
Memphis Area Association of Realtors Logo
National Association of Residential Property Managers Logo
Better Business Bureau Logo
Equal Housing Opportunity Logo
Tennessee Realtors Logo
National Association of Realtors Logo

What People Are Saying About Us

Google
5.0/5
Mar 9, 2024
Google - Scott - CrestCore Realty LLC
CrestCore has been a great property management company from the perspective of a landlord, collecting rents, managing collection of back rent owed, dealing with evictions when necessary, getting problems at the properties fixed in a timely manner, performing renovations when a property becomes vacant, getting the property back on the market in a timely manner, and getting new tenants in so the property can generate the income it was intended for. They have great advice when tenants make certain requests and I have to decide on things. They always answer my phone calls and respond to my emails in a timely manner. Thank you Crest Core, for making it relatively easy for me.
Google
5.0/5
Feb 23, 2024
Google - Tiffany - CrestCore Realty LLC
I’ve been renting from Crestcore since September 2019 and I really appreciate this company. I appreciate you all for understanding anytime i may have an issue or a problem . I will continue to recommend Crestcore because it really makes a difference on how rental companies treat their tenants. I’m also grateful for you all for being patient and caring. They will always work with you as long as you communicate with them and be responsible. Some people want to leave negative reviews or comments but this is a GREAT REVIEW with 5 stars! ⭐️⭐️⭐️⭐️⭐️ I appreciate maintenance also for resolving any issues (if any)i may have very quickly. I hope this may help others who are seeking to rent from Crestcore. I thank you all genuinely for everything you’ve done for my family and I. A special thanks to the Collections Department.💙
Google
5.0/5
Feb 20, 2024
Google - Shameika - CrestCore Realty LLC
Crest core approval process was easy and wasn’t difficult to get approved, they had many homes all over Memphis to choose from. Awesome company to rent for. I just have a hard time getting returned phone calls once I have moved, but over all I love my home and it was a relief when I finally found somewhere to move in to that I really liked.
Google
5.0/5
Feb 8, 2024
Google - Tony - CrestCore Realty LLC
Hello neighbors, I just like to say as a very long time home owner down the street from you friendly business men and women. That we are pleased to have CrestCore as a neighbor. I haven't met any of you guys, yet, But, anyway my name is Tony and you all have probably seen me walking in the neighborhood, doctors orders. I noticed some of the staff enjoy the walking a bit on a beautiful day. I think that is just great! Stay healthy and most of all be safe walking. We all know bad things do happen everywhere in Memphis now days. I always carry some type of protection whenever I am out and about. Thank you for caring about your customers safety as well and always keeping a nice and clean environment.
Google
5.0/5
Jan 9, 2024
Google - J - CrestCore Realty LLC
Great job fixing the issue
Google
5.0/5
Nov 30, 2023
Google - Honey - CrestCore Realty LLC
Work was done very well
Google
5.0/5
Nov 17, 2023
Google - Jean - CrestCore Realty LLC
Everytime i make a maintenance request they are right on it people are friendly in the offic keep up the goodwork tx jean
Google
5.0/5
Oct 6, 2023
Google - Tiwanna - CrestCore Realty LLC
I've been renting since April and I have nothing but good things to say from the beginning to now. Always helpful and timely can't ask for a better company to rent from.
Google
5.0/5
Oct 5, 2023
Google - Ginny - CrestCore Realty LLC
All the staff of CrestCore are wonderful. They helped me so much throughout the process of looking at properties through move in. The property is very nice and CrestCore has been very responsive with the maintenance requests. I definitely recommend this company.
Google
5.0/5
Sep 29, 2023
Google - Evan - CrestCore Realty LLC
I have worked with Caitlin and Kharisma on my property. They are always super helpful and quick to respond to me and work through any issues, which I really appreciate. Thanks!
Google
5.0/5
Sep 25, 2023
Google - Cindy - CrestCore Realty LLC
The customer service at Crestcore is great Angel and the others are awesome 👍
Google
5.0/5
Sep 6, 2023
Google - Janice - CrestCore Realty LLC
Great experience with Debbie
Google
5.0/5
Aug 25, 2023
Google - Net - CrestCore Realty LLC
Awesome company friendly staff quick response on any issue
Google
5.0/5
Aug 5, 2023
Google - Regina - CrestCore Realty LLC
It's only right I share my second experience with CrestCore Realty. My first experience wasn't great but they for sure made it right. Customer service ROCKS!! Thank you, for making it a great experience for my 4 little ones and I.
Google
5.0/5
Aug 4, 2023
Google - Tameka - CrestCore Realty LLC
Friendly professional staff who goes over and beyond to assist you with housing...🙌❤️🙏🏾
Google
5.0/5
Jul 28, 2023
Google - Altavious - CrestCore Realty LLC
I really respect crestcore great company and great people that understand and that is willing to go out there way for you and give u the best services they can from mechanic work to yearly check up to make sure your house is at its best....I give them 10 outta 10
Google
5.0/5
Jul 25, 2023
Google - Chester - CrestCore Realty LLC
She was very nice and was very helpful
Google
5.0/5
Jul 3, 2023
Google - Latarshia - CrestCore Realty LLC
They gave my family chance to rent from them Thank you crestcore
Google
5.0/5
Jun 19, 2023
Google - Chanel - CrestCore Realty LLC
My husband and I applied through crestcore the process was lengthy but we got approved the agent Debbie was very prompt and courteous very helpful and kind the house we applied for was unavailable we found another home hopefully we will be signing our new lease July 1
Google
5.0/5
Jun 9, 2023
Google - Linda - CrestCore Realty LLC
I, Linda Reynolds have had the best experience with Agent Debbie and the Manager Tory. When looking to rent from CrestCore go through the two people I listed. They are the best and going to make sure the house you pick feels like home. Also they do not look over any request. I'm one happy tenant. 😊
Google
5.0/5
Jun 8, 2023
Google - Tony - CrestCore Realty LLC
I was skeptical about Crestcore. But I gave them a chance and they blow my mind. I’m glad I rent from this company. I needed things to be done before I moved in and they were complete. I want to say thanks Debbie. Thank you contractors and the owner. Y’all went the extra mile for me and I truly appreciate it.
Google
5.0/5
May 25, 2023
Google - I - CrestCore Realty LLC
I love this company and everyone in it, some of the maintenance people who came to my old home on Cottage Hill. They do have some maintenance men that don't do their jobs right. Douglas Skipworth, what can I say about this man. This man helped me get a place when I was at my worst and I lived in that house for 12 years. He is so kind and he will work with you. Just ask for Douglas if you're having issues.
Google
5.0/5
May 2, 2023
Google - Michael - CrestCore Realty LLC
We moved in and the hot water wasn't working they fixed it in record time.
Google
5.0/5
May 1, 2023
Google - Tk - CrestCore Realty LLC
Everyone was so nice & understanding & ready to help me i love the new staff thanks taylor
Google
5.0/5
Apr 25, 2023
Google - Sean - CrestCore Realty LLC
I have been with CrestCore going on 4 years and all my experiences have been great. If something is broken, they respond back quickly and will have someone out as soon as possible. Thank you Shane for all you and your company do.
Google
5.0/5
Apr 20, 2023
Google - Elton - CrestCore Realty LLC
I tenant Elton Dennie has been a loyal customer at crest core for 10yrs.when I have a service problem crest core have served me very well.the staff had been very friendly and patience and helpful.thanks to the property manager meech for being very professional and helpful. .
Google
5.0/5
Apr 19, 2023
Google - Lori - CrestCore Realty LLC
They have a wonderful friendly staff. Janey always did what ever she could to get my maintenance problems taken care of.
Google
5.0/5
Apr 19, 2023
Google - Brittany - CrestCore Realty LLC
Shane and the guys delivered excellent service! Very fast and professional! Highly recommend!
Google
5.0/5
Apr 4, 2023
Google - Dustin - CrestCore Realty LLC
Edit, They helped us out with the problem we had. Quick responsive once I got the right email to communicate with them
Google
5.0/5
Feb 27, 2023
Google - Diane - CrestCore Realty LLC
They have always worked with us to get repairs done quickly. Always very pleasant when we talk to anyone about anything in the office. Repair people usually very knowledgeable. They have made vast improvements to their office in the last few years.
Google
5.0/5
Feb 5, 2023
Google - Lashay - CrestCore Realty LLC
So far everything has been good. Nice quiet area I'm in.
Google
5.0/5
Jan 8, 2023
Google - Maeghan - CrestCore Realty LLC
Over the holidays the Mid-South got hit with some pretty bad winter weather as well as, most of the country and we were not ready!!! As most of the residents in the Memphis and surrounding areas, our pipes busted. We rent a home through Crestcore Realty and as you may know, there is a small process when renting. As soon as I put in a maintenance request through resident portal, Meech reached out to me immediately and got thier maintenance team on it ASAP and answered and questions I had along the waa through the process. Cameron, frome thier maintenance team was absolutely wonderful! Very professional and he explained what was going on in such away that we could understand and didn't hesitate to answer any further questions we had. He went above and beyond amd fixed not only the busted pipes, but he also repaired faulty water lines that had been incorrectly just "thrown together ", by someone before we came along and rented the home. The experience from Crestcore and thier team is a 10/10! I would most definitely recommend them to others looking for a professional Realty company!! Thanks again guys!
Google
5.0/5
Jan 6, 2023
Google - John - CrestCore Realty LLC
Crestcore Realty was prompt and reasonable in helping me find an apartment. They truly worked with me!
Google
5.0/5
Jan 2, 2023
Google - Tanika - CrestCore Realty LLC
Haven't had any problems with them very understanding and helpful with anything that I needed Mrs .Debbie is the best ☺️☺️
Google
5.0/5
Nov 28, 2022
Google - Sebastian - CrestCore Realty LLC
Shane!!! Is the absolute best customer service agent I’ve ever spoken with!!! Easy to talk to an correspond with!! Thanks you Shane!!!
Google
5.0/5
Nov 7, 2022
Google - Arsenio - CrestCore Realty LLC
CrestCore Realty has been wonderful to me over the past year of investing with them. I currently live out of the country and cannot visit my property physically and view its condition. That’s where CrestCore Realty comes in. Mainly speaking, Shane, my Portfolio Specialist, has been a rockstar when it comes to communication and letting me know when things come up which need immediate attention or need immediate action! Thank you, CrestCore, for being a blessing, and thank you, Shane, for your excellent work!
Google
5.0/5
Nov 1, 2022
Google - Stephanie - CrestCore Realty LLC
I was really in a house bind, a week and a half before I had to move and had gotten denied so many times. I found a quaint little house and applied. My contact person was Ms. Debby. When I tell you she worked with me, kept me informed on what I needed and guided me through this transition with ease. She was great at communicating and when I finally got the chance to speak with her, she was just as I imagined. A very sweet lady. So Crestcore, keep Ms. Debby around for people like me that needed a chance and just needed someone with compassion and grace to work with them.
Google
5.0/5
Oct 31, 2022
Google - Chandra - CrestCore Realty LLC
I like how they are about the job. I hope to stay with them many more years. They fixed the problem NOT NO PATCH UP!! keep up the the good work 👍
Google
5.0/5
Sep 1, 2022
Google - Kari - CrestCore Realty LLC
Easy, quick to get back with me and great customer service
Google
5.0/5
Aug 29, 2022
Google - Krusha - CrestCore Realty LLC
My review on Crestone Realty, Im very happy with the way they handle business, thanks to them for responding when needed and thanks to them for understanding my situation and giving me time to solve my issue. Always prompted and courtesy Crestone Realty is a great company to rent from
Google
5.0/5
Aug 5, 2022
Google - Jennifer - CrestCore Realty LLC
Angel is definitely a God send!! Always sweet and understanding no matter how upset I am, she never breaks!! Awesome prompt customer service!! Maintenance request made, addressed with next opening which is never long at all!! Also their maintenance crew are very nice as well!! Resident for 2 months and have gotten 5 things done the previous management company refused to fix in my home!!
Google
5.0/5
Jul 22, 2022
Google - Scott - CrestCore Realty LLC
Shane has been consistently quick to respond and productive in her actions...thank you!
Google
5.0/5
Jul 14, 2022
Google - J - CrestCore Realty LLC
Shane is proactive, responsive, and communicative whenever something comes up regarding our property.
Google
5.0/5
Jun 24, 2022
Google - Von - CrestCore Realty LLC
Jasper is one of the nicest and helpful person that I've work with.
Google