MEMPHIS PROPERTY MANAGEMENT

Very clean and neat 😎. I appreciate it 🙏

I have been with Crestcore for a year and I can say that the management is very helpful. I would also like to thank cary for being responsive to the concerns.

I am filing this complaint due to a lack of resolution and poor communication from CrestCore Realty regarding an ongoing billing dispute related to a service issue with CityLight. CrestCore has charged me a $150 fee after a CityLight technician allegedly tagged my door for not being home during a scheduled appointment. However, I was home on the dates in question, did not hear any knock at my door, and did not receive a phone call from the technician, despite CityLight’s policy of contacting tenants upon arrival. Additionally, there have been multiple instances where CityLight technicians either missed appointments entirely or failed to communicate properly before or during their visits. I disputed this fee in good faith and communicated directly with multiple CrestCore representatives, including Emily Jane Berdos, Chandra Sherrod, and Ivan David Quindoza. Despite my efforts, no updates were made to reflect the dispute in the system, and the fee has since increased to $165 due to this internal oversight.

Here lately Crestcore has been on top of things haven't made me wait months and months and months has addressed the issues right away and very much appreciated sometimes it's just the people they send out and the people who own the property they don't do what they're supposed to do and then everything falls back on crestcore I do appreciate it.

My dealings with crestcore realty has been nothing but very pleasing thus far, crestcore realty has been very attentive and pleasant to my requests and concerns shout out to all their all around professionalism

Edward came earlier than the time frame. I'm glad that I hadn't gone to run an errand. He was very nice and brought my garbage can up from the curb like I asked him, to. He was very efficient. He showed me the picture of all the dust accumulated on the coils of the refrigerator. The freezer is working just fine now.

Always, fast response. Thank you for speedy service maintenance crew. Our air went out and it was fixed next morning! Couldn't be more happier. Thanks Crestcore for a dynamic maintenance team

My experience has been poor. I moved in to a property March 2025. I received broken appliances, severely backed up kitchen sink, ripped door screens, and missing window screens. I was told they do not fix appliances even though they provided them broke. In April 2025 insulation fell from the fire place and i reported it and asked if it could be fixed. They have been giving me the run around since April 10th. Now that its been raining practically every day, dirt and rain come through the fire place. I have to keep a towel in the fireplace and constantly sweep up dirt. As of this evening, as it is pouring rain, I received a message that they are canceling my request. If you choose to use this company, I hope your experience is better.

Work was done very well

Crestcore has been absolutely wonderful , my experience for the past 22yrs has been nothing but great. If there's a problem with the property, they get right on top of it. I look forward to doing business with them for many more years to come.

He got the problem fixed and didn't have to leave and come back, thanks.

4/28/25- I HAVE TAKEN IFF WORK TO BE HERE FROM 8-12PM TO HAVE MY KITCHEN SINK FIXED AND NO ONE HAS ARRIVED, CALLED, OR EMAILED!!! I HAVE CALLED ALL NUMBERS GIVEN TO ME AND NOT ONE OF THEM WORKS!!! I HAVE CALLED THE OFFICE JUST TO BE TOLD SOMEONE WILL CALL ME BACK!!! I HAVE BEEN WAITING DOR A RETURN CALL SINCE THURSDAY OF LAST WEEK!!! BUT I AM SUPPOSED TO PAY MY RENT WHEN I HAVE TO WASH MY DISHES IN MY BATHTUB!!! GUESS ITS TIME TO CONTACT THE LOCAL NEWS AND MAYBE A LAWYER!!! 4/24/25- I AM AT A LOSS WITH THIS RENTAL COMPANY!!! I HAVE BEEN A TENANT FOR OVER 5 YEARS!!! NEVER MISSED A SINGLE RENT PAYMENT, NEVER LATE ON RENT!!! AND YET HERE I AM WITH NO KITCHEN SINK!!! I HAVE SPOKEN TO AN AUTOMATED SERVICE SINCE SUNDAY(4/20/25) AND STILL NO RESOLVE. HOW MANY PEOPLE DO YOU KNOW THAT HAS TO WASH THEIR DISHES IN THE BATHTUB?!?!?! I HAVE BEEN TOLD SOMEONE WILL REACH OUT TO ME, BUT NO ONE HAS!!! I HAVE REQUESTED 4 TIMES FOR THEM TO COME FIX MY TOILET, 4 TIMES, AND IT IS STILL NOT FIXED!!! I AM TOLD A BOLT NEEDS TO BE TIGHTENED, THEY DO THAT, BUT THEN WITHIN THE HOUR THE TOILET BEGINS TO ROCK SIDE TO SIDE AGAIN. HOW MANY TIMES DO I HAVE TO REQUEST FOR SOMEONE TO COME ACTUALLY FIX THE ISSUE!

CrestCore is definitely one of the BEST rental companies this far I've been with. They have fast an friendly staff that are always available to help. I sent CrestCore the information they needed, they communicated with me on every step an just like that i was Approved, even got me moved in sooner than I thought! I really needed a home for my family an they delivered!! 🔥💯

Debbie was great thank you so much!! But since I moved in it’s been hell. The property manager Temeka don’t answer at all, nor does anyone else. This is my 2nd month in home and can’t get minor things fixed that I listed on walk through documents and submitted with lease. I’ve never doubt with anything like this before.

I am a new tenant with CrestCore I love my new home. Thank you Tameka for coming to ensure everything was wonderful and working out for me

One of the WORST rental experiences we've ever had (and that's saying a lot) - we've rented 2 different places from these people. The first one ended when the owner of the property sold the home out from under us, which the owner is well within their rights to do, but Crestcore KNEW that this sale had been pending MONTHS beforehand, and didn't notify us until a MONTH before finalization leading to us having to beg friends & family for help financially to facilitate the move. The second house we rented from them came with a PLETHORA of problems. It was flooded (standing water) - and the entire countertop connected to the sink was completely off the frame. Mind you, they didn't have someone come fix either issue for nearly 2 months. Then, the garage totally flooded because no one kept up with the HOLES IN ITS ROOF (go figure) - which caused us over $1000 in damages that Crestcore, & the owner of the property REFUSED TO PAY OR GIVE A PARTIAL CREDIT FOR. The first property had a fence toward the back that needed replacing, and only replaced it about 2ish months before the sale went through (imagine that). And at the 2nd house there were several safety concerns that were NEVER addressed by Crestcore or the owner (random people driving up to our house & taking pictures of our home with no explanation)... Additionally, the 2nd house was advertised as having central air, though when we arrived the central air unit was gone. They explained that the owner(s) had it removed to prevent theft (though all of the neighbors do just fine having a locked cage over theirs) - we were then told it would be placed back soon, and it NEVER WAS. In short these people do NOT care about you, they will not fix ANYTHING, and they work with owners who would rather hire the cheapest possible laborers, who are only called upon when things get to a point where the tenant can sue them. Long story long, stay FAR FAR FAR AWAY! For the sake of your family, and your savings. I cannot say enough bad stuff about Crestcore realty & the way the oppoerate.

Done an excellent job

Reached out to Allie McAlister to see if I could tour a home. First off, the realty page auto-subscribed me to her email list (spam) where I got over 9 emails in 5 hours. She didn’t even know that I was on the spam list. I told her my availability, she asked if I was pre-approved or if I’d be paying in cash, I said no to both, she offered to “set me up with one of her lender contacts”, I said no, she ghosted me. This will be my first house - I want to make sure I have the perfect lenders and the right agent to represent me. I don’t want to rush the process and potentially regret something. I was obsessed with this home and now it’s off-market. The whole thing felt sleazy.

I've been with crestcore going on 8years.crestcore is very excellent and reasonable they don't play about their loyal tenants

Great company to do business with!

Charissa was quick and a big help in solving my issue.

Mr. Bobby was so polite and courteous. I really appreciate the good service he provided.

My husband and I applied through crestcore the process was lengthy but we got approved the agent Debbie was very prompt and courteous very helpful and kind the house we applied for was unavailable we found another home hopefully we will be signing our new lease July 1 Crestcores sends maintenance asap they are the property manager Carlton is always on top of things

CC has really proven to be an outstanding property management company from both a business and property owner’s point of view. They handle evictions quickly and make sure property maintenance is always on top of things. Whenever tenants move out, they take care of everything from inspections to repairs without any delays. We are also really happy with how they keep us updated on the ledgers, balances, and the status of each property.

A sido una buena relación. El Sr. Ellio fue muy amable

My review on Crestone Realty, Im very happy with the way they handle business, thanks to them for responding when needed and thanks to them for understanding my situation and giving me time to solve my issue. Always prompted and courtesy Crestone Realty is a great company to rent from

We had a blockage in our sewer line and reported it to crest core. The very next day they sent out a plumber that took care of the problem. Both crest core and the plumber they sent out were very helpful and kind and the problem was taken care of very quickly.

This guy got with it

They did a great job

Gracias Equipó de CrestCore Realty..

Everything was taken care of.The service provider was helpful explaining to me the problem...I truly appreciate.....

very pleasant worker, efficient and informative. thank you

This is by far the worst company I’ve ever dealt with the house is a piece of crap to begin with and we knew it wasn’t the best place but didn’t think it would be a nightmare either they are terrible to deal with. They don’t fix it the right way when they finally send someone they don’t fix right just patching it up. I’m so ready to move

I urge you to not rent from them. We rented for a year. Everything went fine. They responded okay to maintenance requests and had very few issues ... Until 6 months AFTER we moved out. I get a call from collections saying I owe $895 in repairs. Mind you, we left our security deposit of $1095 for repairs because we just didn't have time to properly clean and didn't want to go through the headache that usually is trying to get it back. Turns out, crestcore decided to paint the ENTIRE interior of the house a new color, as well as replace a door that we never used because it was "damaged". Now, in their leases, it specifically states that damages to the property that are a direct result of negligence by the renter is a responsibility of the renter. That makes sense ... But a full new paint color on a house where tenants never hung up items doesn't seem to qualify as neglect.. same with the door. They didn't even take move out pictures until 3 months later ... So the house was uninhabited for 3 full months. Anything could've happened. on top of this, crestcore NEVER invoiced us. They just sent us straight to collections. I know I'm TN that businesses can do this, but it just really shows how you know that this isnt legit and you wouldn't have been paid had you sent it straight to the previous renter. So now I have to deal with sorting this all out. My advice: don't rent from them. If you do, DOCUMENT EVERYTHING. DEMAND a walkthrough both before and after.

I just moved into my home this month. I’m enjoying my new space and Crestcore has done everything for me to make my move comfortable!!! I have new everything and this is all I could ask for especially leaving a home that I had been renting for over 3 and 1/2 years and my landlord just stopped fixing everything!!!! It’s very refreshing!!!!

No I don't recommend it

The service is nice 👍🏽

Crest core approval process was easy and wasn’t difficult to get approved, they had many homes all over Memphis to choose from. Awesome company to rent for. I just have a hard time getting returned phone calls once I have moved, but over all I love my home and it was a relief when I finally found somewhere to move in to that I really liked.