Property Management in Jackson, TN

We manage properties for investors in Jackson and the surrounding areas.

CrestCore’s Jackson property management services lead the local market. We are investors working for investors. Before becoming property managers, we owned rental homes and struggled as landlords. We know what investors need. Effective residential management is more than rent collection and lease signing. It should include strategies designed to help you earn more with your investments. The team at CrestCore is here to educate you on how to have a better rental and investment experience. We can help you identify investment opportunities, place qualified tenants, and increase your Return on Investment (ROI).

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Jackson Property Management Services:

Jackson Management Services: Communication

We succeed in building trust with our owners by placing a tremendous amount of value on communication. Our system is designed to share information because communication is critical to the management of your home. We’re here when you need us and we have the software and the technology to keep you informed and present.

You’ll always know how your property is performing. Whether we’re in the process of renting it out or preparing for a lease renewal, you can see everything online, from rental payments to leases. Look for inspection reports and maintenance records. If you have any questions – just ask!

We have been providing an outstanding investor experience since 2001, and we know that our success and yours begins with communication and transparency.

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Working with owners all over Jackson, including Cedarbrook Farms, Northpointe, and Shepherd’s Field
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Processes & Property Management in Jackson

Our systems and processes are strategic and efficient. We’re fair and consistent, trusting in the things that work for our clients and our properties. Improvement is constant, and we’re always developing new ways of doing things that save our owners money and create a better customer experience.

We know what works, and we’re not afraid to try something different. This brings you value and security. Our Jackson property management procedures keep your property protected and your cash flow constant. We’re systematic, but flexible. We’re prepared.

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Working with owners in Jackson neighborhoods like Emerald Lake, Pleasant Plains, Copper Ridge, and Lennox Village

Maintaining Jackson Rental Homes

Protecting the condition of your home and preserving its value is important, and a crucial part of our Jackson management services. Repairs can be costly, but they cannot be deferred. We have an in-house maintenance team that provides outstanding workmanship at affordable rates.

Our team is licensed and insured. They are skilled and professional. You have access to plumbers, HVAC techs, electricians, and handymen all dedicated to keeping your property in excellent condition. This is a major benefit to our owners because costs are controlled and work is guaranteed.

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Working in Jackson and neighborhoods in the following zip codes: 38301, 38302, 38303, 38305, 38308, 38314

Jackson Property Management: Free Rental Analysis

Accurately pricing your rental property allows us to avoid vacancies and to attract the best tenants. We price your home strategically, ensuring the price fits the Jackson rental market and helping you earn as much cash flow as possible. When you need help accurately pricing your home, contact us at CrestCore. We can provide you with a complimentary estimate and rental analysis.

 

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We moved our property over to Dan and the CrestCore team in July of 2018. They are top notch for all of your real estate investing needs. They use a value stream based transparent process that is 1st class. As an engineer, I am pleased to do business with them and will continue to refer for RE needs in the mid south market.

DeWayne Allen, owner

Professional Property Management Fees in Jackson

Choose the Best Management Price For Your Mid-Town or Adjacent Property

Tenant Placement Only

Full Service Management
Tenant Placement Fee 1 Month's Rent 75% of 1 Month's Rent
Monthly Management Fee No Additional Fees 10% Monthly Management Fee
Rent Assessment
Marketing the Property
Finding Tenants
Tenant Screening
Full Legal Compliance
Accounting
Property Maintenance
Rent Collection
Eviction Process Handling
Property Accounting & Reporting
Monthly Owner Statements
Property Evaluations
Owner & Tenant Portals
Tenant Maintenance System
Leasing Guarantee
Pet Guarantee
Maintenance Guarantee
Capital Improvement Evaluation Upon Request Upon Request
Bi-Annual HVAC Maintenance Agreement Upon Request Upon Request

Tenant Placement Only

1 Month’s Rent – No Additional Fees

Rent Assessment

We thoroughly research market rates to maximize the rent amount. We also recommend property improvements to increase asking rents.

Marketing the Property

We use a comprehensive advertising plan, including online avenues as well as traditional platforms, to reach all potential tenants.

Finding Tenants

We use in-house and external leasing agents in addition to state-of-the-art self-showing technology to gather as many applicants as possible.

Tenant Screening

We’ve set high qualification standards and have a detailed application process, which includes income verification, background checks, and credit checks!

Full Legal Compliance

Our leasing agents and property managers are all licensed. And, we conduct all our activities in accordance with State and Federal law as well as the National Association of Residential Property Managers Code of Ethics.

Full Service Management

75% of 1 Month’s Rent
10% Monthly Management Fee

Rent Assessment

We thoroughly research market rates to maximize the rent amount. We also recommend property improvements to increase asking rents.

Marketing the Property

We use a comprehensive advertising plan, including online avenues as well as traditional platforms, to reach all potential tenants.

Finding Tenants

We use in-house and external leasing agents in addition to state-of-the-art self-showing technology to gather as many applicants as possible.

Tenant Screening

We’ve set high qualification standards and have a detailed application process, which includes income verification, background checks, and credit checks!

Full Legal Compliance

Our leasing agents and property managers are all licensed. And, we conduct all our activities in accordance with State and Federal law as well as the National Association of Residential Property Managers Code of Ethics.

Accounting

Detailed monthly statements, annual reports and IRS compliant reporting.

Property Maintenance

We have a dedicated maintenance team of qualified vendors and a “sister” maintenance company to ensure prompt repairs and we are on-call 24/7/365 for emergencies.

Rent Collection

We manage all rent collections for your property. We have strict policies and standards in place to collect rent as effectively as possible.

Eviction Process Handling

We use an attorney to assist with the eviction process in the unlikely event that a tenant needs to be removed from the property. This enables us to win an overwhelming majority of our eviction cases.

Property Accounting & Reporting

We have an in-house accounting team who oversees all accounting and reporting functions. We use Propertyware management software — the leading, comprehensive, integrated accounting, maintenance, and advertising program available to the industry./learn_more]

Monthly Owner Statements

We simplify your life by connecting you to our Owner Portal to receive monthly owner statements.

Property Evaluations

Detailed, on-sight evaluations of your property to review and report on property condition upon request.

Owner & Tenant Portals

We give you real-time access to your properties via your Propertyware Owner Portal. Prospective residents can apply online with the click of a button, existing residents pay their rent online instead of sending rent checks by mail.

Tenant Maintenance System

From their mobile device, Tenants can conveniently place maintenance requests, schedule appointments and communicate with vendors, making life simple for our tenants.

Leasing Guarantee

If a tenant we place into your rental property leaves before the end of the 6 month term, we will not charge you a Leasing Commission to find a replacement tenant. (excluding moves for military orders).

Pet Guarantee

While we are managing the property, we cover up to $1,000 in damages to your property that is caused by a pet we approved for your rental.

Maintenance Guarantee

Maintenance service performed by our in-house maintenance company is guaranteed for workmanship for 1 year.

Capital Improvement Evaluation

Annual visit and report on capital improvement needs for your rental property.Upon Request

Bi-Annual HVAC Maintenance Agreement

Regularly scheduled service program of your properties HVAC system.Upon Request

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Our Service Area

Counties we Serve:

  1. Desoto County (MS)
  2. Shelby County (TN)
  3. Tipton County (TN)
  4. Fayette County (TN)
  5. Madison County (TN)

Cities we Serve:

  1. North MS:
    1. Hernando
    2. Horn Lake
    3. Olive Branch
    4. Southaven
  2. West TN:
    1. Memphis
    2. Germantown
    3. Bartlett
    4. Collierville
    5. Arlington
    6. Lakeland
    7. Millington
    8. Covington
    9. Jackson
    10. Dyersburg

What People Are Saying About Us

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Want to Learn More?

If you’d like to learn more about our properties and what it’s like to work with CrestCore Real Estate Services, get in touch. We’d be happy to talk more about our rental properties, our application requirements, and our leasing process.

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CrestCore Real Estate Services

4435 Summer Avenue
Memphis, TN 38122
(901) 385 - 3119
Mon-Fri 10:00am - 3:00pm
Info@CrestCore.com

Bankruptcy

If the tenant files bankruptcy, the eviction process is subject to the automatic stay in the bankruptcy case, and if an eviction action has been filed, it will be dropped from the State Court’s docket to be reset if the tenant’s bankruptcy case is dismissed.

When a bankruptcy case is filed, we usually negotiate a Consent Order Conditionally Terminating the Automatic Stay. In that instance, any rent that was due prior to the filing of the bankruptcy petition is put into the tenant’s bankruptcy plan and is treated as a secured claim to be paid at 100%. The Consent Order also provides that, if the tenant is late in paying rent for the month following the month in which the bankruptcy petition is filed, the automatic stay is lifted and the eviction case can be reset in State Court or filed, if the tenant files bankruptcy prior to the filing of the eviction action.

In some instances, we can file a Motion to Lift the Automatic Stay. This is only used in a few instances primarily because of the amount of time it takes to get the Motion before a Judge. The Motion is first set for a 9:00am hearing, which is not before the Judge, to see if the parties can resolve the matter. If the matter is resolved, it is most likely by a Consent Order similar to the one described hereinabove. If the matter is not resolved at the 9:00am setting, the case is reset for a 10:00am setting which is before the Judge. It usually takes four weeks to get the Motion in front of a Judge. The cost to file the Motion for Stay Relief is at least $176.00.

The Consent Order is more time efficient and more economical than filing the Motion. It also provides a means for the owner to continue receiving ongoing rent during the bankruptcy case.

Please view Our Resources page to learn more about CrestCore and how we can help you.

More About Vacant Properties

For 99% of our customers when a property becomes vacant, we rekey, board up the backside of the house, remove the AC (unless there is a cage), clean out the trash in the house and have the yard deep cleaned. These items all happen day 1-2. The only one not done this way is the trash-out and the yard cleaning but those usually happen within 72 hours.

Our goal is within 5 days we provide you with a scope of work and a quote. Most owners reply to the quote within 24 hours with either questions or approvals.

After approval, we schedule the work to be completed the following week. A work order will be created and the final quote along with pictures will be uploaded to your owner portal when the work is complete. For jobs under $3000, we inspect the job after the contractor has told us that he has completed the work.

For jobs over $3,000, we inspect the job 1-2 times during the rehab to ensure the contractors are following our scope of work and that the quality of work meets our standards.

After a job is complete, our Final Inspection Supervisor inspects the house, compares the work completed to what was scoped and then provides the contractor with a punch item list to complete. While at the house inspecting the property, the Final Inspection Supervisor takes Marketing Pictures and downloads them to DropBox. He also places a For Rent sign in the yard.

Once pictures are taken and the system is updated, our Marketing person uploads the pictures to the website and places the house for rent.

Once the house is published, the Licensed Real Estate Agents receive an automatic email that lets them know the house is on the market.

Agents show the house and have the applicant fill out an application online.

Our Leasing Coordinator receives an email every morning with all Applications ready for review and then runs a Background check which provides a credit score, criminal history, rental history and job history.

If Approved, the Applicant has 48 hours in order to pay a deposit otherwise the house goes to the next approved applicant. Once a deposit is paid, the applicant has 2 weeks in order to pay the rent and move in.

Once a tenant has signed a lease, we give ourselves 24 hours to remove the boards, install the AC unit, turn on the water, light the water heater and then check approximately 30 items in the house to ensure the tenant move-in experience is great.

More About the Legal Process

For 99% of our customers when a property becomes vacant, we rekey, board up the backside of the house, remove the AC (unless there is a cage), clean out the trash in the house and have the yard deep cleaned. These items all happen day 1-2. The only one not done this way is the trash-out and the yard cleaning but those usually happen within 72 hours.

Our goal is within 5 days we provide you with a scope of work and a quote. Most owners reply to the quote within 24 hours with either questions or approvals.

After approval, we schedule the work to be completed the following week. A work order will be created and the final quote along with pictures will be uploaded to your owner portal when the work is complete. For jobs under $3000, we inspect the job after the contractor has told us that he has completed the work.

For jobs over $3,000, we inspect the job 1-2 times during the rehab to ensure the contractors are following our scope of work and that the quality of work meets our standards.

After a job is complete, our Final Inspection Supervisor inspects the house, compares the work completed to what was scoped and then provides the contractor with a punch item list to complete. While at the house inspecting the property, the Final Inspection Supervisor takes Marketing Pictures and downloads them to DropBox. He also places a For Rent sign in the yard.

Once pictures are taken and the system is updated, our Marketing person uploads the pictures to the website and places the house for rent.

Once the house is published, the Licensed Real Estate Agents receive an automatic email that lets them know the house is on the market.

Agents show the house and have the applicant fill out an application online.

Our Leasing Coordinator receives an email every morning with all Applications ready for review and then runs a Background check which provides a credit score, criminal history, rental history and job history.

If Approved, the Applicant has 48 hours in order to pay a deposit otherwise the house goes to the next approved applicant. Once a deposit is paid, the applicant has 2 weeks in order to pay the rent and move in.

Once a tenant has signed a lease, we give ourselves 24 hours to remove the boards, install the AC unit, turn on the water, light the water heater and then check approximately 30 items in the house to ensure the tenant move-in experience is great.

How are my properties set up in the CrestCore management system?

You begin by signing our Management Agreement which contains a list of your property addresses. We will create an owner portal for you on the CrestCore website where you will receive all communication and documentation. A user guide will be uploaded immediately so you can begin to use the portal right away (click here to view the Owner Portal login screen).

Once my property is in the system what can I expect?

If your property is vacant, we will have our Maintenance department do an evaluation to determine its readiness for leasing. It is our policy, depending on the area, to pull the A/C condenser, cage the A/C unit or leave it as-is. We also board up the windows in vacant properties (at our discretion) to protect your investment. If repair work is required you will be notified and receive a quote for your approval prior to any work being done. If the property is occupied we will contact the tenant immediately to make arrangements to collect the rent.

For more information about vacant property policies and procedures, please see the “Maintenance” and “More About Vacant Properties” sections below.

Who do I contact if I have questions or concerns?

CrestCore has a dedicated Client Services department for your convenience. You may contact Client Services during normal business hours (9AM to 5PM CST Monday through Friday) via email at clientservices@crestcore.com, the Comment area in the Owner Portal, or by phone at 901-385-3119 ext 4.

How is the rent rate set?

Target rent is set using current market analysis and internal statistics. We have developed a proprietary tool that utilizes our 2,000+ property database to accurately assess market conditions. All target rents must be approved by the property owner.

How do you get a tenant for my property?

We maintain a large staff of full-time Leasing Agents along with a dedicated Leasing department to market our managed properties. In addition we advertise the property on the CrestCore website (click here to view the For Rent section of our website) as well as many others like the local MLS, Zillow, Trulia, Hot Pads, Craigslist, etc. A CrestCore For Rent sign will also be placed in the front yard.

When a prospective tenant completes an application to lease the property we put them through an extensive qualification process including, credit check, rental history check, criminal background check, income and identification verification. The time it takes to get the property leased will vary. You will receive weekly updates in your owner portal.

How long does the tenant stay in the property?

Typically, we write our leases for one 12-month period. However, we may write a longer lease with your permission. When a tenant wishes to renew at the end of their term, we will renew the lease for another 12-month period if they have performed according to the conditions of the original lease and you allow them to stay. Sometimes a tenant may remain in the property on a Month-to-Month basis. We require a 30-day notice for all move outs.

What happens if the tenant does not pay the rent?

You will receive monthly updates on rent payments received as well as late payments. Rent is due on the 1st of the month and considered late on the 6th day of the month. Late fees are retained by CrestCore to cover the cost of collections and court appearances.If the rent goes unpaid after the 17th day of the month in which it is due, our Payments & Collections department will send you notice of pending legal action (FED). Charges to cover the court cost and attorney fees start around $225. We only use professional eviction attorneys to handle all evictions. You will have the option to stop the proceedings if you wish by the 20th of the month. The eviction process usually takes 30-45 days plus some additional time to remove the tenant from the property. There may be additional charges related to your case as well as securing the vacant property.For more detail on the eviction process, please see the “More About the Legal Process” section below.

How often do properties go vacant?

According to current statistics vacancy rate is less than 5%. Once a vacant property is refurbished, properties are usually re-leased within 30 to 45 days. We will do a weekly check of all vacant properties at no charge.

What happens to the security deposit when a tenant moves out?

Security deposits are held in an escrow account at Triumph Bank in Memphis, TN.When a tenant moves out, the security deposit is returned to them unless any of the following conditions exist:-They are past due on the rent.-They have unpaid fees.-They have not given proper notice as required.-They have left the property in unsatisfactory condition.Security deposits that are not returned to the tenant will be paid to the property owner.

Will I have to deal with complaints from tenants?

No, we attempt to satisfy tenants at the departmental level. When needed, we involve managers and the Principal Broker of CrestCore. Only after exhausting all avenues without resolution will we ask for your direct involvement.

What happens when work needs to be done on my property?

We handle all small repairs (under $500) as needed. You will be notified by email whenever a work order is opened for maintenance. If the repair is in excess of $500 we will notify you and ask for your permission to proceed. You will receive a written quote of the work to be done as well as itemized charges. CrestCore adds a 15% billing fee to the total of the approved invoice to cover management of the project and final inspection of the work. Once the work order is completed you will see the bill in your owner portal and you will receive a report for the closed work order. You do have the option to secure additional estimates from outside contractors on your own if you wish to do so.

What is the average cost of a repair?

About $125 on average.

Do I need to schedule lawn care if my property becomes vacant?

No, when properties become vacant we put them into our bi-weekly rotation for grass cutting. The charge for this service is around $46 per cut. As a property owner you are responsible to meet city code enforcement standards related to the condition of the lawn – charges from the City can be over $250 for violations.

What about air filters and yearly inspections?

We provide a bi-annual 22-point Inspection and Maintenance service. The following areas are covered.-HVAC system inspection and filter change-Roof inspection-Yard inspection-Exterior walls inspection-Interior inspection including cleanliness, electrical outlets, sink faucets, toilets, lights and fans, and signs of water damage to cabinets or ceilingsChange smoke detector batteries.The charge for this service is $80 per visit (Spring and Fall).Please watch our 3 Ways to Save Money on Maintenance video to learn more about reducing maintenance costs.

When do I receive my Owner Statements?

You will receive an email notice when your statement is available to view on your owner portal on the last business day of the month.

When do I receive my money?

You will receive an email notice that a payment to your account is pending. Checks are cut and direct deposits made on the last business day of the month (your bank may take 48-72hrs to post the direct deposit).On newly leased properties, there are two possible scenarios may apply.Month #1 there will be leasing expenses of 50% of the rents received and your monthly management fee. Your payment will be reduced by these amounts.Month #2 if the Tenant’s move in date was after the first of the month they will pay a prorated rent and this will affect the total payment you receive.You will be charged an on-going monthly management fee based on your Management Agreement.

What happens if my Statement shows a negative balance?

You may experience a month when expenses are greater than the income received. If this happens you can go to your owner portal and make a contribution to your account or mail a check to CrestCore to cover the negative balance. We do not accept credit card payments at this time.

Richard Groff

District Portfolio Manager

Richard serves CrestCore Property Management, it’s clients and tenants as District Portfolio Manager, Richard earned a Bachelor of Science degree in Architectural Technology and his Master of Science in Business Administration with a concentration in Real Estate, both from the University of Memphis. He also holds the Certified Commercial Investment Member professional designation in investment real estate and brings over 25 years of real estate experience in management, leasing, construction, site selection and development of income producing property in the residential, retail and office sectors.

Richard believes strongly in the vocation of service to others and is honored to use his decades of experience in real estate to build wealth and financial security for investors. He is humbled by the responsibility of providing the basic human necessity of clean, safe and functional housing to tenants, treating each with dignity and respect. He specializes in building and motivating teams to maximize performance with an emphasis on service.

Richard is married with one adult daughter and enjoys assisting his wife with her wedding/event planning business, attending live music events, spending time on Kentucky Lake and traveling the country to explore and find new adventures!

Daniel Pullen

Asset Management

Daniel serves as the Asset Management Supervisor for CrestCore Realty, coordinating property vacancy checks, move in & move out inspections, and in-house tech schedules to ensure the security and well being of vacant properties. After serving 8 years in the US Military, Daniel went to school for HVAC & Electrical work and applies this knowledge, along with 7+ years of general contractor & Facilities Management experience, to his daily job with CrestCore.

In his free time, Daniel is an avid outdoorsman and enjoys taking his two daughters hunting & fishing whenever he has the opportunity.

Richard Williams

Director of Operations

Richard has 15+ years of facility and property management experience, through military and civilian leadership positions.  Richard has a BA in Business Management from Belhaven University. Past roles have included managing a large portfolio of residential rental properties, construction oversight for military facilities on and offshore, and construction and daily management of commercial facilities.

Away from work, he enjoys building furniture and spending time with his four children.

Brian Bouler

IT Administrator

Brian Bouler is an Information Technology Specialist, who provides ways to improve efficiencies, lower costs, and reduce downtime from tech-related issues.

Brian has 24 years of retail management experience in which he learned the skills necessary to reduce costs, get more done with less, and meeting ever-changing deadlines. He knows how to engage and empower his team to achieve desired results as well as using system resources to be more efficient.

Prior to coming to CrestCore, Brian helped raise money for Red Nose Day, a charity organization that raises money for children living in poverty.  His effort was awarded a chance to be part of the Red Nose Day special in Las Angeles, CA.  Brian volunteers at the local Ronald McDonald house where he is able to extend his passion for helping children in need to helping families in need.

Brian holds a BS in Information Technology from Western Governor’s University and is working towards completing his Masters’ Degree in Information Technology Management.

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Call us at (901) 641-0800 during business hours.

We guarantee that a team member will be on the other end to answer any questions you may have.

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Tenant Selection Criteria

CrestCore is providing the required Tenant Selection Criteria pursuant to all applicable federal and state laws. The following information outlines the basis upon which CrestCore will make its decision. Any rental application action will conform to all applicable federal and state laws. The following is a list of the required items and selection criteria by which tenant applications are reviewed:

  • Complete application online.
  • Pay application fee of $45 per adult application – all application fees are non-refundable.
  • If multiple applications are received for the same home, we will process all applications in the order they are received until we have an approved applicant.
  • All conditions of the application process must be met for applicant to receive an approval.
  • Applying for a home does not guarantee its availability.
  • A property is still considered available until it is removed from the CrestCore website.

Applications

Each occupant over 18 years of age must complete an application and show valid government issued ID or proof of legal residence status with a visa.

Providing false and /or misleading information are grounds for rejection of an application and loss of any application fee and a basis for termination of the lease if subsequently discovered.

Any co-signers must complete the application process and prove income 4x the monthly rent.

Identification

CrestCore requires a verification of identity for applicants over 18 years of age. The following are considered valid forms of identification:

  • US Drivers License
  • US Passport
  • US Government issued ID card
  • US Visa

Income Requirements

Applicants must provide proof of monthly net income equal to a minimum of 3 times the monthly rent. [EXCEPTION: On homes with monthly rent less than $500, applicants must provide proof of monthly net income equal to a minimum of 2 times the monthly rent.]

  • Income will be verified by one or more of the following as required by management:
  • Paystubs for a minimum of the last 30 days for each applicant.
  • Self-employed must submit prior years filed tax return and P/L statement.
  • Offer letter from new employer with contact information for verification.
  • Official records proving retirement, disability, social security, alimony, pension and or child support benefits etc.

Rental History Requirements

If negative rental history (including, but not limited to, evictions, late payments, current, or past outstanding debts to previous landlords, etc.) is found, then application may be denied, or subject to an increased security deposit, at the CrestCore’s sole discretion.

If CrestCore is unable to verify rental history, the security deposit requirement shall be equal to 2 months’ rent.

Criminal Background Checks

Criminal background checks will be performed on each applicant.

Credit History Requirements

Applicants with credit scores under 500 or applicants without established credit are subject to Crestcore’s sole discretion to determine if income and background are sufficient to approve the application.

CrestCore may require an increased security deposit for credit scores under 500.

Approval with Conditions

Applications may be approved with conditions if it is determined that income, credit or rental history requirements are not met. Applicants will be required to pay an additional security deposit.

Occupancy Standards

CrestCore abides by occupancy standards based on 2 persons per bedroom.

Pet Policy

  • All pets must be disclosed on the application and approved by CrestCore.
  • Maximum of 2 pets allowed in a property which accepts pets.
  • No pets over 65lbs or aggressive breeds.
  • A $250 non-refundable pet fee will be assessed per approved pet.

Form of Payment

Application fees may be paid online at the time of application or may be paid at the CrestCore leasing office. No application will be processed until fees are paid.

All deposits and first month’s rent must be made in the form of money order, certified funds and/or cashier’s check or a combination thereof.

PLEASE NOTE: We will not accept cash payments of any kind.

Equal Housing Opportunity Statement

We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the nation.

We encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing because of race, color, religion, sex, handicap, familial status, or national origin.

Jennifer Whipple

Human Resources Manager

Jennifer serves as Human Resources Manager for CrestCore and CityLight. Jennifer earned her Bachelor of Business Administration at Baylor University and her Master of Business Administration at the University of Memphis. She brings over 13 years of prior HR experience, having worked both in-house and in Human Resources consulting. Jennifer is an active member of the Society of Human Resource Management (SHRM).

Jennifer enjoys working with people and believes that great organizations start with great people. She has experience in process improvement, employee relations, performance management, and training and development.

In her personal time, Jennifer enjoys spending time with her husband and 3 children at the lake, and volunteering in the community and at church.

Pauline Olden

District Portfolio Manager

As a District Portfolio Manager, Pauline Olden holds full management responsibility for her portfolio of Clients. Pauline received an undergraduate degree in Business and an MBA in Business, and holds several certifications, PHM, CAM, SHCM, and CS-PHM.

She brings over 30+ years of property management experience to CrestCore, including experience with Community Development Block Grant, Low-income housing tax credits, HOME, Public Housing, Project-Based Vouchers, Mixed-income portfolio, HOPE IV, and Conventional housing, as well as a vast knowledge of new construction, having overseen seven new developments and rehabs. Her expertise in Affordable Housing Program and conventional housing has resulted in a well-balanced career in Property Management.

In her spare time Pauline loves reading and taking long walks with her husband.

Kris Dungey

District Portfolio Manager

Kris was born & raised in Chicago, IL and moved to Carroll County, TN over 10+ years ago. Kris received her Associates degree in Psychology from Jackson State University and a Bachelors’ degree in Management & Human Relations from Trevecca University, and later obtained her Broker’s license. Kris has over 15+ years in customer service and 8+ years of property management experience.

In my spare time I enjoy watching my two children, Kayla and Khristofer, play sports.